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August 27, 2019
Distribution: Regional Vice Presidents, District Directors, Chapter Chairs
Platinum Chapters - FY19 

We would like to, once again, congratulate all of our chapters that achieved Platinum status for FY19; additionally, we would like to offer our sincere apologies to the below chapters who achieved Platinum status, but were mistakenly left off the list during the Volunteers Matter Dinner at NLC:

  • SCORE Charleston SC (0285)
  • SCORE Grand Strand (0381)
  • SCORE SC Lowcountry (0650)
  • SCORE Piedmont (0232)
We congratulate the above chapters on achieving Platinum status, and we thank all of our Platinum chapters for representing the values and mission of SCORE so effectively.

A full list of all chapters recognized during the Volunteers Matter Dinner is attached.
Accounting Highlights

Accounting Centralization:
  • Will be accelerated and prioritized above all other initiatives, in response to feedback from the OIG audit.
  • The new plan to expedite all chapters to transition to accounting centralization was rolled out at NLC, and chapters will receive communications this week as to next steps. 
  • All chapters maintain control over how, when, and where they spend their monies and raise funds.
Accounting Deadlines for the remainder of FY19 are:
  • Last day for accepting Form 14's expenses related to the 2019 NLC - Friday, September 6, 2019
  • Last day for accepting Form 14's for FY19 - Wednesday, October 9, 2019
  • Form 3's due to District Directors for chapters not yet transitioned to Centralized Accounting - Friday, October 18, 2019
  • Form 3's are due to HQ - Thursday, October 31, 2019       
  • Above $5,000 needs HQ approval
  • Above $10,000 requires a full RFP and 3 bids
  • Local contracts signed greater than $5,000 in the past 24 months must be forwarded to HQ Accounting
  • All leases need to be approved and signed by HQ
SCORE Engage Update
Engage Timeline:
  • Early adopters: scheduled for Feb 2020 
  • Wave 1: Start May 2020 
  • Wave 2: Start October 2020
  • Wave 3: Start March 2021 
  • All volunteers must migrate and have an active scorevolunteer.org (SVO) account as a point of contact identification in Engage. 
  • All chapters must update their roster of active volunteers and notify the Help Desk that they are ready for conversion.  For more information, click here.

For questions about SCORE Engage or its roll-out schedule, please visit https://help.score.org or email engage@score.org
SCORE Volunteer Email (SVO) Account

SVO Conversion Process :
  • Please review this article which lays out process of converting entire chapter to SVO accounts.
  • Each volunteer must have an SVO account to access Engage.
  • All members are requested to have an SVO email account by September 30, 2019
  • Effective September 1, 2019 the function to forward incoming emails from SVO to an outside email will be disabled
    • Will improve the data security for all of SCORE 
    • Ensure all client communication will be through SCORE
    • Uphold the branding and communication policies within SCORE
Annual Code of Ethics

Module 009 - Annual Code of Ethics Commitment FY20 is available and must be completed by all volunteers (regardless of when they joined SCORE) by September 30, 2019.
Information about chapter ZOOM accounts:


Chapter licenses are set up in your chapter admin email ch.adminXXXX@score



Chapters that signed up willingly to pay $12/month will have the use of ZOOM at no charge starting in FY 20.


SCORE training on July 24 was recorded.  Live and recorded training can be found here.


SCORE HQ Leadership Team

Bridget Weston, Acting CEO

Doug Nohe, Acting VP of Field Ops

Amanda Capozio, VP of Technology

Betsy Dougert, VP of External Relations

John Fuqua, VP of Finance

Candice Stennett, VP of Marketing