COVID-19 Update
APRIL 22, 2020
Distribution: All SCORE Active and Provisional Volunteers
SCORE Headquarters staff are committed to providing you the best service we can as we continue to manage the impact of COVID-19. There is a lot of information out there. This newsletter and the COVID-19 Toolkit on is THE centralized hub for you as SCORE volunteers.

We intend to send weekly updates to support you and your clients as much as possible. Thank you for going above and beyond during this time to do your best to deliver SCORE's mission. We are here to answer any questions you may have.
Client Support

Interim COVID-19 Relief Package Likely to Pass House Tomorrow
The U.S. Senate unanimously passed legislation to provide comprehensive funding for small businesses, new assistance for health providers, and resources to provide additional testing, surveillance and contact tracing of the COVID-19 virus.
The legislation provides an additional $370 billion for SBA’s small business relief efforts and ensure that $60 billion of those funds will be reserved for smaller lending institutions, such as credit unions, community banks, Community Development Financial Institutions and Minority Depository Institutions that can better reach underbanked and underserved businesses. Beyond the $310 billion provided to PPP, this latest bill provides $50 billion for SBA’s EIDL program, which will allows the agency make more than $350 billion in direct, low-interest, long-term disaster loans. This bill also provides an additional $10 billion for the EIDL grants program, which will provide small businesses with a quick infusion of capital worth up to $10,000 each.
Please be on the lookout for more information coming as funding is appropriated.

 Opened on Tuesday: Real-Time Mentoring Platform
Yesterday, Tuesday April 21, marked the inaugural opening of the Real-Time Mentoring platform. During the 4-hour window, mentors were available to answer questions and provide advice to clients seeking information about their businesses, especially during the COVID-19 crisis. 

For the first launch day, a small group of clients were invited to the platform as a soft launch. Clients mostly used the Mentoring Hall rooms to get their most urgent questions answered, with traffic heaviest in the Funding & Financial, eCommerce, and Business Strategy rooms. However, clients also spent time in the other mentoring hall rooms and participated in chat discussions in the Peer Discussion Hall. Mentors who joined the platform on Tues moved through the rooms, helping mentors with their questions and advice.

To all the mentor volunteers who supported our inaugural open hours: a hearty thank you!

Volunteer for the Real-Time Mentoring Platform
Thursday, April 23, 2-6pm ET
Join us for the next live session of the Real-Time Mentoring platform on Thursday, April 23, 2-6pm ET. Marketing has invited a larger group of clients to the Thursday session as the platform continues to ramp up! 

If you are new to the platform, be sure to complete the training and preparation steps so you are ready to help:

  1. Contact us if you plan participate on Thursday and have not already signed up for a time. Include your specific hours of availability between 2-6pm ET, and you mentoring areas of expertise:
  2. Complete the Mentor Volunteer Training. (1.5 hour training)
  3. Register for the online platform. Once you login, take a moment to create your profile on the platform.
  4. Review key materials about frequently-asked questions related to Covid-19: COVID-19 Information and Resources for Volunteers and Coronavirus Small Business Resource Hub.

SCORE Partners with Advance Your Reach on Entrepreneurial Summit
We've recently partnered with Pete Vargas and the Advance Your Reach team hosting The Rise Up Online Summit .

The Rise Up Online Summit is a gathering of over 50+ successful Entrepreneurs, CEOs, Business Leaders, Financial Experts, Professional Coaches, and Mindset Masters who have been through moments like this in their business journey and are here to help other entrepreneurs succeed right now! Advance Your Reach is giving FREE access to this incredible online summit that over 60,000 other business owners are leveraging to rise up and conquer this challenging time we are all facing.  All profits earned through the Rise Up Online Summit through partnerships and sponsors are being donated to non-profit organizations that are dedicated to helping small businesses and entrepreneurs, including the SCORE Foundation.

Entrepreneurs can go to to register for FREE and begin networking today. 

New COVID-19 Live Webinars for Small Business Owners
On April 28 at 1:00 PM Eastern/10:00 AM Pacific, Amanda Brinkman and Deluxe will present Marketing Advice to Combat an Economic Downturn . This webinar will provide actionable marketing strategies to help clients keep their customers engaged.

On May 7 at 2:00 PM Eastern/11:00 AM Pacific, Lisa Dinhofer, The Crisis Tamer, will present Navigating Long-term Uncertainty and the Aftermath of Disruption . This webinar will provide 'navigational tools' for working with uncertainty and planning for the aftermath of disruption.

On May 14 at 11:00 AM Eastern/9:00 AM Pacific, Patricia Maldanado, former newspaper reporter and founder of Little Fish Media, will present Essential PR Tools and Tactics . This webinar will present steps businesses can take during the coronavirus outbreak to make sure their business remains visible to customers, potential customers, and even the media.
Volunteer Support

Communicating with Empathy
During these trying times, sometimes the best thing you can do for your clients is listen and empathize. SCORE’s training site offers Empathy in Practice to help volunteers improve their listening skills and overall emotional intelligence. To access this module, go here and once on the training site, look for module 106 Empathy in Practice .

Best Practices: Virtual Meetings at SCORE
Chapters are finding new and creative ways to use technology to help clients and communicate with volunteers. We want to hear your best practices for mentoring clients, hosting workshops, onboarding/training volunteers or any other new ideas and processes you’ve developed. 

You can view existing best practices here . Use this form to share your best practice story with us.
Chapter Support

Policy of Paycheck Protection Program Loan
Because we are one legally recognized organization, SCORE chapters are not able to apply for loans under the Federal Small Business Administration Paycheck Protection Program or any other Federal program. If a chapter is having cash flow issues related to the COVID-19 health crisis including lost revenue from workshops, please contact the Headquarters’ accounting staff ( ). The Headquarters’ staff is working to collect data on the impact of COVID-19 on the chapters (attach form). Chapters are encouraged to conduct online workshop, apply for private grants, and/or apply for other public grants to help offset lost revenues.  

Reminder: Make Sure Your Work Telephone is Forwarded
As everyone is sheltering in place, make sure your voicemail and phone lines are forwarded to your “shelter in place” work location. If you are unable to access your SCORE Office phone lines to forward, please change your chapter phone number in CORE to the national call number and we will be able to filter calls for you. The phone number to change to would be: (800) 634-0245.

SCORE HQ will be reaching out to chapter chairs and chapter admins over the next couple weeks to help identify local phone providers and how SCORE can help making things easier by centralizing communications moving forward. This includes all chapter lines that are advertised as contact lines in marketing and online, so clients can find you quickly and easily.

Did one of your SCORE Volunteers test "positive" for COVID-19?
It is your duty to notify the rest of the chapter members that someone tested positive and share what SCORE engagements they participated in during March. DO NOT SHARE THE PERSON’S NAME. Contact in case of any protocol questions or concerns.
Resources for Clients

SCORE is collecting resources to answer client's critical questions during the COVID-19 pandemic—and afterward. Updates are being made regularly.
Volunteer Toolkit

These resources provide the latest communications and notifications around SCORE’s policy and guidance during this trying time.
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