COVID-19 Update
APRIL 8, 2020
Distribution: All SCORE Active and Provisional Volunteers
SCORE Headquarters staff are committed to providing you the best service we can as we continue to manage the impact of COVID-19. There is a lot of information out there. This newsletter and the COVID-19 Toolkit on is THE centralized hub for you as SCORE volunteers.

We intend to send weekly updates to support you and your clients as much as possible. Thank you for going above and beyond during this time to do your best to deliver SCORE's mission. We are here to answer any questions you may have.

**Please note when reaching out to SCORE HQ, responses may be slower than normal as tickets and emails are up, but we are standing by ready to help.**
Client Support

SCORE Coronavirus Small Business Resource Hub
SCORE is collecting resources to answer your critical questions during the COVID-19 pandemic—and afterward. Please check back frequently for updates as we are adding resources regularly on our Coronavirus Small Business Resource Hub:

SBA Loan Information
We are compiling information for clients and SCORE partners on SBA and CARES Act daily . Our Support Center and pages are being updated at 4 PM Eastern each day.

SCORE’s role with these loans is to understand where a client needs to go to apply for the loan if it benefits them, and help them understand how best to use this money to sustain their business. We can also provide support if they are rejected for a loan by helping them understand next steps for their business and identifying other opportunities such as the quarterly Nav grant contest and the Facebook business grant .

The following Powerpoint deck (updated as of April 7) provides an overview of the SBA’s loan deferment and the Paycheck Protection Program processes which may be a helpful webinar for your clients at this time. There are points throughout the slides where you can insert information relevant to your region. View powerpoint here.

New COVID-19 Live Webinars for Small Business Owners
Join us on April 9 at 1:00 PM Eastern/10:00 AM Pacific for Coronavirus and Your Small Business - A Live Q&A with SCORE Mentors . In this webinar, SCORE mentors will address client questions and concerns regarding the current crisis.

On April 16, at 1:00 PM Eastern/10:00 AM Pacific Brian Pifer with the Small Business Majority will present National Resources and Policy Updates for Small Businesses Impacted by COVID-19 about the new loan programs made available by the CARES Act, resources related to COVID-19 and policy recommendations to bolster small business owners right now.

Then, on April 28 at at 1:00 PM Eastern/10:00 AM Pacific, Amanda Brinkman and Deluxe will present Marketing Advice to Combat an Economic Downturn . This webinar will provide actionable marketing strategies to help clients keep their customers engaged.
Volunteer Support

SBA and SCORE Training Webinars
We are kicking off national bi-weekly training webinars with SCORE chapters and SBA representative panelists across the country.

Our first webinar will be this Thursday, April 9, from 10:00-11:30 Eastern . SCORE Washington DC has helped us quickly coordinate with Rod Johnson from the SBA office in Washington DC.

Title: Coping with COVID-19, Financial Tools & Resources to Help Small Business
Description : Join us for the latest on COVID-19 resources to help your clients at this time. The Washington Metropolitan Area District Office will present on pertinent topics including using loan payment deferrals, EIDL program, the CARES Act, bridge loans and how to get overall application and mentoring support. 

Please contact if your chapter and local SBA representative would be willing to guide other volunteers in the coming weeks. We appreciate all who are willing to share their expertise navigating loans and small business questions at this time!

Protect Your Zoom Accounts
As use of Zoom is rising exponentially, on April 1 Zoom released a ' Message to Users ' addressing technical tips for use and security. We would like to highlight a couple of reminders on using Zoom Meetings to host public events:

Online Mentors Needed
Small business owners have a lot of questions and are looking for immediate answers. To meet that need, we are recruiting mentors that are willing to provide live mentoring in a virtual conference environment. This will be similar to the mentoring hall in the SCORE Startup Success Virtual Conference and will allow you to answer questions in real-time chat discussions which can then be moved to video mentoring sessions.

If you’re interested in participating, please email and share the following:
  • Name
  • Email Address
  • Chapter Name and Number
  • Industry Expertise: Which industries do you know best? Share how long you’ve worked in the industry.
  • Business Topic Expertise: In which 1-3 business topics can you provide advice? Only include those topics in which you have significant expertise
  • Availability: What dates and times are you available to provide live mentoring during the month of April?

Frequently Asked Questions
Thank you for all your feedback and questions as you work with clients! As we get questions and responses, we are adding them to our toolkit here . A couple of recent updates include guidance on assisting non-profits and faith based organizations, which are now eligible for the Paycheck Protection Program and Economic Injury Disaster Loan.

Update Your Mentor Profile for Online Mentoring
If you haven’t already, please make sure to make your mentor profile visible on, select the remote mentoring methods you’ll use to meet with clients (phone, video, and/or email) and update your availability settings. Learn how to update your profile by downloading the COVID marketing toolkit overview .
Chapter Support

Did one of your SCORE Volunteers test "positive" for COVID-19?
It is your duty to notify the rest of the chapter members that someone tested positive and share what SCORE engagements they participated in during March. DO NOT SHARE THE PERSON’S NAME. Contact in case of any protocol questions or concerns.

SCORE Letter Writing Campaign
SCORE is initiating a volunteer-driven letter writing campaign during the month of April to emphasize our positive organizational impact to members of the Senate Small Business Committee. Since we did not receive additional relief funding through the CARES Act to support our COVID-19 response, this campaign will help to put ourselves in the strongest possible position for negotiations around the next potential bill.
We need your help to make our voice heard! Please use the attached instructions , letter and contact information to tell your senator how much SCORE means to you, to your community and to the clients you serve.

New Volunteer Recruiting Emails – Now Available
Two new email drafts are available to chapters to assist with recruiting of volunteers through April.

April is National Volunteer Month, but more importantly, volunteer mentors are needed now more than ever. This is a great opportunity to find the business leaders in your community who want to make a difference to local entrepreneurs during these trying times.

You will find these two email s in your Constant Contact accounts. Simply follow the directions in the email to customize it with your chapter’s local information, delete the header directions, and send to your local list.

Cancelling Events & Issuing Refunds due to COVID-19
P lease  document  every event you are  cancelling  with projected number of attendees and revenue. Use this document template  here  and share it back with . We will use this to track and share with Congress and SBA as we work to make sure SCORE chapters have the funds they need to operate through the COVID-19 time period.

If you need to  refund  attendees: 
1.  Here   are the instructions on refunds using PayPal 
2. If the funds were collected by another method other than the National PayPal account, please complete the  attached form  and email it to . We will issue refund checks as quickly as possible. 

In case of questions with PayPal, contact  Shawn Little .

If you are working to  cancel  venue contracts, please see our legal guidance of what steps to take here .
Resources for Clients

SCORE is collecting resources to answer client's critical questions during the COVID-19 pandemic—and afterward. Updates are being made regularly.
Volunteer Toolkit

These resources provide the latest communications and notifications around SCORE’s policy and guidance during this trying time.
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