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February 14, 2019
Distribution: All Active Volunteers
A Message From Ken Yancey

I want to thank each and every one of our 10,000 volunteers for the contributions you make to your local business communities all year long. I especially want to commend you for the exceptional work you have done during the partial government shutdown. Those chapters that were unable to access their office spaces were  adaptable and resilient, and found alternate ways to continue serving their clients.  We at SCORE Headquarters appreciate your flexibility and willingness to do what it takes to meet your clients' needs during these challenging time. Your efforts mean so much to the business owners you serve.

Thank you.

Ken Yancey
SCORE Brand Guides

As a reminder, SCORE has released a Brand Guide.   As we have discussed, we need to increase awareness of all that SCORE's voluntee rs achieve. One of the ways to do that is to make sure we are all speaking about SCORE with the same, consistent message that resonates with what clients have told us they want and need. Please take a moment to become familiar with the  Abbreviated Brand Guide  as each of our volunteers are the face of SCORE.
The SCORE brand is what people think about us - the impressions when seeing our logo, hearing our name or experiencing our services. In order to present a consistent and effective image to our clients, it's vital that our branding stay fresh and up to date .  

Note: Chapters are not expected to make these changes immediately. We ask that the appropriate changes to public facing materials are incorporated in chapter strategic and marketing plans for the next year. We understand changes to this degree take time, and please know your SCORE HQ Marketing team is available to help. 
SCORE's Volunteer Virtual Conference - register now!

The next Volunteer Virtual Conference will be held on March 28th from 1-3pm. During this webinar, you will be able to:
  • Attend a live webinar on Digital Marketing
  • Attend a session with a panel of seasoned volunteers
  • Get answers to your most asked questions in the SCORE Headquarters Staff "Expert Bar"
  • Download all resources
  • And more!
Don't miss the excitement of this event!

Register Now 
Couldn't attend the first Volunteer Virtual Conference? Don't worry, the virtual conferences will be held bi-monthly in FY19! You can also access content from previous  SCORE Volunteer Virtual Conferences on SCORE Training . Recordings and recourse  are made readily available for you to be able to access the valuable content when needed.
Save the date for future Volunteer Virtual Conferences! Registration and details coming soon!
*You must be logged into the Volunteer Center to access this link.
Onboarding Program Monthly Webinars

On a monthly basis SCORE Headquarters' Onboarding Team hosts a webinar to share learnings and resources as well as allow for questions about the program. The next webinar to support chapters in implementing the Onboarding Program is Thursday, February 21 at 1pm ET. Please register for Onboarding Program Webinar with the link below. After registering, you will receive a confirmation email containing information about joining the webinar. If you are unable to attend the live webinar, register anyway to have access to the recording and handouts. 
Diversity and Inclusion Update 
How important is it to create a "diversity positive" culture in my small business? 

Marc L. Goldberg, certified SCORE Mentor, answers that question in the Cape Cod Times. Sourcing from Infusionsoft Blogger, Ellis Friedman and Merrill Lynch "Minutes", Goldberg touches on why diversity is so crucial to the workplace. 

Diversity helps to:
  • Decrease conflict
  • Promote innovation
  • Increase the market place
The article addresses how businesses need to cultivate a tolerant culture by promoting diversity and inclusiveness. 

You can view the full article here. Thanks to Marc Goldberg for writing this very timely article geared towards small business owners. Diversity is important in ALL businesses. 

For more information about Diversity and Inclusion at SCORE, please contact: 

Beth Shapiro
SCORE Volunteer
VP, Diversity and Inclusion
SCORE Women's LinkedIn Group
Welcome to the SCORE women's volunteer Linkedin group. Your National Women's Committee has initiated this communication line so that we can collectively share our experiences, learn and mentor each other.

 Although we are geared towards women's issues the chat room is open to all SCORE volunteers. Please join us as we strive to make SCORE a more inclusive and diverse culture. Let's start the conversation!

Amazon Smile
Did you know  that when you shop at smile.amazon.com, Amazon donates 0.5% of your purchase amount to a charity of your choice? 

When you or anyone you know makes a purchase on Amazon, you can further support SCORE's efforts just by making your purchase through smile.amazon.com and choosing SCORE as your charity of choice.

Staff Resource of the Month: 

Justin Betts

Shipping & Archives
There is a tremendous inventory of publications and supplies in SCORE's Store on the Volunteer Center.

Justin is responsible for processing all chapter publication requests and mailings, and for maintaining SCORE's inventory of publications, office supplies and office-records storage.  

Please contact Justin when you are tracking a publication order and shipment.

SCORE Training
Course 106 Empathy in Practice & Facilitation Guide

Lifelong Learning Matters. Great mentoring skills are the "secret sauce" of client engagement. Check out this module in  SCORE Training   to strengthen your mentoring skills. 

In Empathy in Practice, volunteers learn more about drivers of client engagement, reflective listening, tactics for becoming a better listener, and emotional Intelligence. A facilitation guide to use with a group of volunteers is available for this module.

SCORE In the News

February 2019
Total media mentions for January: 1170
Total potential unique viewers: 535,097,048
Top media mentions by potential unique viewer:
  1. 4 Powerful Ways To Stay Motivated As A Solopreneur - Forbes, 1/17/19 (29,788,885 potential unique viewers)
  2. Export Opportunities For Small Businesses And Help For Getting Started - Forbes, 1/17/19 (29,788,885 potential unique viewers)
  3. How To Love What You Do Every Day - Medium, 1/15/19 (24,113,252 potential unique viewers)
Highlighted local features:

SCORE Volunteer Spotlights

Check out our outstanding volunteers and chapters featured this month!