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January 10, 2019
Distribution: All Active Volunteers
SCORE's Volunteer Virtual Conference - register now!

Register now for SCORE's Volunteer Virtual Conference, held on Jan. 24 from 1 to 3 p.m. ET. At this event, you'll expand your knowledge and gain tools for client success. You'll get the opportunity to:
  • Watch live webinars
  • Talk with Headquarters staff in our Expert Bar
  • Engage with fellow volunteers
  • Download resources
  • And more!
Check out the full  agenda here today here register today.

Can't make January's Virtual Conference? Be sure to save the date for the next few Volunteer Virtual Conference s . Registration and details coming soon!
  • March 28 from 1 to 3 .pm. ET
  • May 23 from 1 to 3 .pm. ET
  • July 25 from 1 to 3 .pm. ET
  • September 26 from 1 to 3 .pm. ET
January is National Mentoring Month

On behalf of all SCORE's mentees, thank you for all you do to support small business owners and entrepreneurs throughout the year! 

January is National Mentoring Month! In celebration, we will be highlighting the impact of SCORE mentors throughout the month. This is a great opportunity to showcase your local mentors too, by sharing why you choose to volunteer with SCORE, and your client success stories. Sharing these stories can help you in recruiting more mentors for your chapter.

For tips and templates on promoting National Mentoring Month, along with other upcoming events, check out the  Field Marketing Editorial Calendar  on the Volunteer Center.
Onboarding Program Monthly Webinars

On a monthly basis SCORE Headquarters' onboarding team hosts a webinar to share resources and answer questions. The next webinar, focused on helping chapters to implement the Onboarding Program is listed on the "Recruitment and Onboarding" page of the Volunteer Center. Once you are logged in to CORE/the Volunteer Center, click here. Webinar details are listed under "Onboarding Program Monthly Webinars."

Our next session will be held 12/13 at 1 p.m. ET. Can't make it? Don't worry,  you can still register to watch the recording at your convenience.
New CRM System Update

One of SCORE's top priorities remains delivering a better CRM system that enables you as volunteers to better serve your clients and manage your chapters.
We are in the midst of the Design portion of the project. We are designing the system around three major "journeys" through the system:
  1. Volunteer
  2. Mentoring
  3. Workshop
Once design for each journey is complete, we will begin active testing in March 2019. We are on track to start rolling out the system in Fall 2019.
We have been actively engaging an Early Adopter volunteer group to provide feedback on each portion of the journey designs. This group is made up of volunteer users of CORE in chapters across the country. They include
  • New York City
  • Akron OH
  • Charlotte NC
  • Santa Cruz CA
  • Central Wisconsin
  • Richmond VA
  • Buffalo
  • Volusia/Flagler
  • SE Minnesota
  • NW Arkansas
Here is some of the feedback we have received from the volunteers in that group so far:

"It is clear that tremendous thought went into the design and implementation strategy for how the new systems will work...Any questions around design/process have been clearly and logically explained, further validating the intent and thoughtfulness of the design."

"I feel very privileged to be involved in the Early adopters group meetings. The thoroughness and the openness of the group to propose (and get accepted) changes that enhance the processes is amazing. For the incoming volunteers the processes will be fluid and directed to the best resolution of volunteer on boarding."
Keep an eye out for updates in this newsletter.
SCORE Women's LinkedIn Group
Welcome to the SCORE women's volunteer Linkedin group. Your National Women's Committee has initiated this communication line so that we can collectively share our experiences, learn and mentor each other.

 Although we are geared towards women's issues the chat room is open to all SCORE volunteers. Please join us as we strive to make SCORE a more inclusive and diverse culture. Let's start the conversation!

Amazon Smile
Did you know  that when you shop at smile.amazon.com, Amazon donates 0.5% of your purchase amount to a charity of your choice? 

When you or anyone you know makes a purchase on Amazon, you can further support SCORE's efforts just by making your purchase through smile.amazon.com and choosing SCORE as your charity of choice.

Staff Resource of the Month: 

Mat Tse

Data and Client Support Specialist
Mat Tse, formerly the Shipping Clerk and Accounting Assistant with SCORE, has recently joined the Help Desk. Mat works to make sure all users get the answers they are looking for, so that they can work with SCORE systems effectively. To reach Mat, or anyone on the Help Desk, email help@score.org.
SCORE Training
Course 106 Empathy in Practice & Facilitation Guide

Lifelong Learning Matters. Great mentoring skills are the "secret sauce" of client engagement. Check out this module in  SCORE Training   to strengthen your mentoring skills. 

In Empathy in Practice, volunteers learn more about drivers of client engagement, reflective listening, tactics for becoming a better listener, and emotional Intelligence. A facilitation guide to use with a group of volunteers is available for this module.

Diversity and Inclusion Update 
Women's National Steering Committee - was formed in Oct, 2015 with the intention of assisting chapters of recruiting more women volunteers, mentor women within the organization and assist the chapters in creating and delivering events for women clients. Most recently, we have added two male volunteer leaders to our group, Gordon Magee and Harvey Finkel. We are hoping to gain much insight into the male perspective on these topics. Welcome Gordon and Harvey. Click here for the full roster of committee members.
Tips for Inclusion topics at Chapter Meetings - Each month we'll share a new "tip". Diversity and Inclusion should be discussed at each meeting, if only for a few minutes. Here are a couple of great conversation starter videos.

Your Point of Contact:
Beth Shapiro
SCORE Volunteer
VP, Diversity and Inclusion
SCORE In The News
January 2019
Total December media mentions: 1169
Total potential unique viewers: 537,573,664

  Top 3 media mentions by potential unique viewers:

  1. "15 Great Websites For Women Business Owners" - Forbes, 12/2/18 (29,759,863 potential unique viewers)
  2. "12 Free Resources To Find a Job, Start A Side Hustle Or Change Careers" - Forbes, 12/3/18 (29,759,863 potential unique viewers)
  3. "Business Plan Template: A Step-by-Step Guide For Entrepreneurs" - Forbes, 12/10/18 (29,759,863 potential unique viewers) 
Top 3 local feature stories:
  1. "Entrepreneur builds successful handbag brand" - Philadelphia Tribune, 12/16/18
  2. "Startup Success: Creating some buzz around bee products" - The Day, 12/19/18
  3. "Smitten startup aims to seize the right growth opportunities" - Business Observer, 12/28/18
SCORE Volunteer Spotlights

Check out our outstanding volunteers and chapters featured this month!