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September 24, 2019
Distribution: Regional Vice Presidents, District Directors, Chapter Chairs
Annual Code of Ethics

Module 009 - Annual Code of Ethics Commitment FY20 is available and must be completed by all active volunteers (regardless of when they joined SCORE) by September 30, 2019.

SCORE HQ is emailing both SVO and personal emails of those who have not yet taken the Code of Ethics. The email includes CORE log in instructions. As of today, 2,809 active volunteers still need to complete this course. Please encourage your chapter active volunteers to take this course. If there are any technical questions, please email help@score.org.

SCORE Volunteer Email (SVO) Account Usage and Policy

Earlier this month, the function to automatically forward emails sent to your @scorevolunteer.org (SVO) email address to an outside email address was disabled.
The decision to stop auto-forwarding wasn't taken lightly or without much consideration. We know change is difficult, but this is one of those changes we need to work through together and, as leaders, encourage our volunteers to be patient as they adjust to the new SCORE email.
There are several reasons why this decision was made.
  • We need to protect SCORE's brand. We cannot protect our brand with volunteers using various emails with any number of name combinations.
  • This email will also integrate with Engage and will be used to access all SCORE systems. All notifications will be sent to, and all client correspondence will be sent from, the volunteer's @scorevolunteer.org email address in Engage.
  • One of the greatest reasons though is to improve the data security for all of SCORE. We don't want emails containing client information to be automatically forwarded outside the system - without controls and without discernment.
We understand it is more convenient to forward emails to a personal email, and we are sorry for the inconvenience.  Our Support team is ready to help you figure out the best ways to use your SVO email so that it is as convenient as possible.  Contact the Support team by emailing help@score.org.
There are also several training materials available on the Support Center related to the SVO email accounts. These articles cover various topics including the steps to access your email easily through Outlook, Apple Mail and Gmail from your phone, tablet or laptop.  These materials can be found here.

Megaphone of Main Street: Startups 

The fourth edition of the Megaphone of Main Street: Startups has been released. Please share in your newsletters, social media, etc. The report is designed to be media and public-facing, using original survey data to position SCORE as a thought leader in the small business landscape. Data is divided into three sections:
  • Part 1 - Finding Your Way, Finding Customers (infographic released 9/12)
  • Part 2- Finding Financing (infographic to be released 9/24)
  • Part 3- Finding the Right Team - Staffing/Labor Challenges (infographic to be released 10/8)
Link to full report:
Link to the first infographic:

Introducing the SCORE Startup Roadmap™

We are proud to announce the SCORE Startup Roadmap, a new tool that will be available to clients in January 2020. The goal of the roadmap is to:
  • Offer a distinct set of steps to bring structure to an ongoing mentor / mentee relationship through the startup phase of business.
  • Set expectations for the mentoring relationship in advance for both the mentor and the mentee.
  • Provide clients with concrete, practical, actionable tasks they can complete before the next session.
  • Bring consistency to the startup mentoring process while providing opportunities for mentors to create a more personalized experience.
In addition to the client-facing roadmap, we've also created a mentor guide to help you understand how to best use the guide with clients.
Use these links to access both guides:

The Startup Roadmap™  will be piloted to a group of clients as part of the Startup Success Virtual Conference  on October 24 from 12:00 - 5:00pm ET. Mentors interested in participating in this pilot and being the first to work with clients through the tool should email candice.stennett@score.org

Accounting Deadlines - FY19
Accounting Deadlines
 for the remainder of FY19 are listed below.  Please forward and discuss with your chapter Chairs and Treasurers.

Wednesday, October 9, 2019
- Last day for accepting FY19 Form 14's from volunteers or invoices to be paid out of FY19 SBA Grant funds.

Friday, October 11, 2019
- FY19 Form 3's due to District Directors for chapters not yet transitioned.

Friday, October 18, 2019
- FY19 Form 3's due to SCORE HQ.
New VolunteerMatch Accounts for Chapters
To help recruit new 
volunteers,  we are 
providing  a new, premium  VolunteerMatch 
account for each  chapter. 
Each account has been 
created with an ad to 
recruit new  mentors. 
Before sharing access, 
our staff is updating each 
account  with two additional volunteer  opportunities to 
recruit workshop  presenters
and chapter support 
volunteers (admin, 
marketing, finance, 
fundraising, and  other 
support). We  are also 
adding logos, stock images, 
and recruiting videos 
in English and  Spanish 
to help with any new 
ads you  may choose to 
create. All accounts  will be available by December 31.

The VolunteerMatch login information  will be sent 
to chapter chairs as the 
initial setup is completed. 
The chapter  admin email 
address,  ch.admin0000@
scorevolunteer.org , is 
listed as the admin email 
on every account. 
To use the account, the chapter  must 
verify that email address 
by clicking  the link in the verification email sent to 
that address.
If your chapter already 
has a  VolunteerMatch 
account and you  want to 
use the new premium 
account,  email
and we'll  work with 
you on the transition.
SCORE HQ Leadership Team
Bridget Weston
Acting CEO

Doug Nohe
 Acting VP of Field Ops

Amanda Capozio
VP of Technology

Betsy Dougert
VP of External Relations

John Fuqua
VP of Finance

Candice Stennett
VP of Marketing