January 13, 2020

Distribution: All Volunteer Leadership
Hello all SCORE leaders,
 
Our new Support Center has officially soft launched at help.score.org. We are inviting you to start using the site, effective today. 

What is the Support Center?
The SCORE Support Center is a central hub and searchable knowledgebase. It serves to centralize SCORE's operation information and resources, enable content to be kept up to date and maintained, and better service the functions of SCORE. The Support Center will merge and replace the existing Volunteer Center and Help Center sites.

The current Volunteer Center will still be maintained and accessible over the next few months as our volunteers start to use the new Support Center. Both sites will live simultaneously until we feel confident that our volunteers are comfortable with the new site. 

We would like to highlight the following about the Support Center:
  • The Support Center can currently be accessed by going to help.score.org directly. This is because we are in a soft launch phase. 
  • Volunteers should continue to log in to volunteer.score.org for SCORE Training, CORE and reports. Once we have full launched (tentatively April 2020) there will also be a button to access the Support Center after logging in to volunteer.score.org.
  • All SCORE proprietary data (Performance Data) and directories are now available as tabs on the reports page
Please send comments about your experience with the new Support Center site to volunteer.services@score.org


As a reminder, volunteer leaders are also invited to join an introductory webinar:


OR



There will also be open Q&A webinars each month for all volunteers, held on the following dates: 
Wed Feb. 12 at 1 PM ET
Wed March 11 at 1 PM ET
Wed April 15 at 1 PM ET