Just like on the field, the ability to communicate effectively with all your "Team Members" is key! It is important to remember that your "team" includes not only your board members but your management company, and your homeowners!
This month we are offering the first of several communication best practice articles.
Here are some important things you can do to help us serve you even better.
When these tips are engaged, confusion is minimized and so are mistakes!
Tip #1: When to copy the Manager
It is always best to remove the manager from the conversation chain in order to reduce operational errors. As the graphic above suggests, Heritage staff is often copied on the "back and forth" discussion between board members regarding numerous topics.
Although we are very happy to assist with advice or suggestions when requested, often these emails simply represent the free flow of opinions and discussion.
The reason this is a concern for any management company is that "conversation" can be easily misinterpreted as "instruction", increasing the potential for error.
It is always appreciated when the manager is NOT copied until a decision has been made.
If the board feels the manager's input would be helpful, please email a specific question surrounding the decision. For example: "Do most communities put in seasonal flowers?" or "How often do most communities add
pine-straw? "
Tip #2: Voting Clarification
Clarification in terms of voting results is obviously very important, we often receive messages that say...
Look for more communication articles to arrive soon!
