28-30 OCTOBER 2025

BEST FAN JOURNEY PRACTICES VIRTUAL CONFERENCE

GET YOUR BEST FAN JOURNEY PRACTICES DIGITAL PLAYBOOK WITH YOUR REGISTRATION!

Best Fan Journey Practice Topics

EXPLORE BEST FAN JOURNEY PRACTICES WITH OUR SPEAKERS AND PANELISTS

October 28th

Join Ryan McConnel, the VP of Kantar Sports MONITOR.

Ryan's expertise in fandom, culture, and consumption has been featured in The Wall Street Journal, Bloomberg Businessweek, Sports Business Journal, and other leading publications.

BEST FAN JOURNEY PRACTICES AGENDA

October 29th

Join Billy Langenstein, the Director of Security Services and Investigation at the National Football League.

Working with extremely highly talented team, Billy supports with oversight of the Fan Conduct program by analyzing gameday metrics, trends, and best practices in addition to evaluating innovative technology and working on best practices for special events and stadium operations.

BEST FAN JOURNEY PRACTICES AGENDA

October 30th

Join Abe Madkour, the Publisher & Executive Editor of Street & Smith’s Sports Business Journal.

Abe oversees the editorial direction, business strategy and the various conferences produced by SBJ, including the prestigious World Congress of Sports, the Forty Under 40 awards and the Sports Business Awards gala.

BEST FAN JOURNEY PRACTICES AGENDA

Ryan McConnell
Vice President, Kantar Sports MONITOR

Billy Langenstein
Director of Security Services and Investigation
@NFL

Abe Madkour

Publisher & Executive Editor, Street & Smith's Sports Business Journal

JOIN OUR SPONSORS

A Special Invitation from the Executive Director @IIFX

Dr. Lou Marciani

Contact me for sponsorship and exhibitor opportunities...

(e) marciani@iifx.org

(m) 601.466.8871

email Dr. Lou

Kasia Hanson
Vice President of Strategic Partnerships
@Alcatraz.ai

As Executive Director of the Innovation Institute for Fan Experience (IIFX), I’m thrilled to extend a warm invitation to YOU—our community of innovators, professionals, solution providers, and fan champions across the sports & entertainment industry!

📅 Register Today for the IIFX Best Fan Journey Practices Virtual Conference October 28–30, 2025

Join us for the inaugural Best Fan Journey Practices Virtual Conference—a dynamic, one-of-a-kind gathering of thought leaders, venue operators, solution providers, and trailblazers who are reimagining the future of the fan experience.

From cutting-edge technology to workforce evolution, from safety and security strategies to unforgettable entertainment moments—this conference is your front-row seat to the trends, tools, and talent shaping tomorrow’s fan journey.

💥Registration is just $59!

Let’s come together, share our insights, and ignite the next evolution in fan engagement.

I’m looking forward to seeing you there!

BE A SPONSOR

AGENDA

Best Fan Journey Practice Topics

EXPLORE BEST FAN JOURNEY PRACTICES WITH OUR SPEAKERS AND PANELISTS

Safety & Security

In today's complex threat environment, ensuring fan safety and venue security is more critical than ever. Explore proven best practices for protecting attendees, staff, and VIPs using AI, proactive risk management, emergency planning, crowd control, cybersecurity, and threat mitigation.

Rick Fenton

Vice President/CSO, Corporate Security & Safety
@Ilitch Holdings, Inc.

Dan Smith
Advisor to the President
@Legends

Food & Beverage

Great food and beverage operations do more than serve snacks — they elevate the fan experience and drive revenue. Explore best practices for delivering seamless service, optimizing pricing, enhancing fan convenience, and maximizing profit.

Access & Credentialing

Access and credentialing are critical to securing venues, streamlining operations, and delivering a seamless fan experience. Discover how effective systems enhance security, support crowd management, and create positive experiences for fans, staff, and VIPs.