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Listening Skills

Listening is a key attribute on which many of our clients place high importance.
There are many aspects to effective communication and one which is often overlooked is the importance of listening. We are often so keen to get our message across or to impart knowledge to others that we forget to listen to their needs, experience and point of view.
This can be particularly the case when interacting with someone more senior and instead of listening we are planning what clever comment we might make. It is easy to get too many steps ahead, and then realise you have been asked a question - but you're not quite sure what it is. Listening actively shows respect for the person and their views.
For further reading on Active Listening
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