What is EAP?
Employee Assistance Programs can help you and your family with many personal challenges or concerns. You can receive confidential counseling at no cost, and the EAP also provides access to free legal, financial, and work/life resources.
What's the first step?
Call 800-834-3773 to discuss your question or issue with an experienced counselor who will refer you to the most appropriate resources. You can also contact us through our online form, and we will reply within one business day.
What is Claremont’s definition of an eligible family member?
Eligibility includes all family members living in the immediate household and children through age 26, regardless of residence.
Who are the counselors that provide in-person counseling services?
We maintain a diverse network of Master's-Level Counselors and Psychologists in private practice. Claremont will refer you to a provider with an appropriate specialty who is geographically convenient for you.
How long does it take to get an appointment?
Our intake counselors will give you instructions for contacting your counselor. Usually, you’ll leave a voice message for your counselor, and he or she will call you back within one (1) business day. Your appointment will be scheduled within three (3) business days. In more urgent situations, Claremont will arrange for an immediate response, a same-day appointment, or a referral to the nearest emergency services.
Can I see my provider over video?
Yes, Claremont has providers that can work with you using our secure videoconferencing platform. Just let your intake counselor know that you’d like to be referred to a provider that can use video.
Is my involvement with the EAP confidential?
Yes. Claremont will only disclose information about your involvement with the EAP with your written consent or in accordance with state or federal law.
Does the EAP coordinate with my health plan?
When possible, yes. We will coordinate with your health plan to provide continuity of care and maximize the benefits available to you.
What happens if I want to continue working with my provider?
After using your EAP-authorized visits, you can continue seeing your counselor on a self-pay basis or possibly through your health plan.
Does Claremont provide language assistance?
Yes. If you need interpreter services when you call us or when you get covered Services, please let us know. Interpreter services are available 24 hours a day, seven days a week, at no cost. For more information on our interpreter services, please call our Contact Center at (800) 834-3773.
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