SOLUTIONS Newsletter

What happened at the ATSI Conference

Hint: there was a LOT of excitement about Automated Dispatching, Secure and Efficient Messaging and Virtual Call Center Solutions.

At this conference Amtelco featured all the latest in soft agent, automated dispatching, secure messaging and more. 

ATSI Announces New Vendor Representative to the 2018-2020 Board of Directors

The ATSI Board of Directors announced that Pat Dye from Amtelco was selected to join the Board in June 2018.

The Vendor Representative r epresents all vendors to the board of ATSI
and submits ideas to increase ATSI membership and vendor involvement.
At end of the conference, Pat got feedback from the vendors and ideas for improvement

Pat Dye is part of a team focused on marketing and sales to the telephone answering service and contact center business markets. He is excited to be demonstrating the capabilities of the Intelligent Series, Infinity and Spectrum systems to prospective Amtelco customers.

Can your call center afford not spending money on security?

Bill Curtin IV - Director of Corporate Information Technology

Like it or not, the answer to that question is a resounding No!
With the evolution of untraceable cryptocurrency it's easier than ever for international cyber criminals to get paid for their dastardly activities. The scope of cybercriminal activity continues to expand, in terms of the numbers of attackers and the sophistication of their attacks. Any cyber security weakness a call center has can be a gold mine for cyber criminals.

Can your call center survive a ransomware attack in which your data is unavailable for hours or days? Most business organizations are better off investing in network security instead of gambling that the cyber kidnapper who is ransoming your data is a trustworthy criminal who will release your data after you pay the ransom.


Focused on Your Text Message Security and Efficiency

The reliable miSecureMessages apps help ensure your messages are HIPAA compliant and solidify your customer relationships.
  • Real-Time Reporting makes MSM the defacto method of dispatch
  • Contact Web and Admin Web 'glues' your customers to your service
  • Finger print and facial recognition unlocking makes MSM user-friendly
  • Users can include attachments when sending messages to each other

What's new


Genesis provides a software-based switching platform that is controlled by the Intelligent Series applications. All configuration and management of the Genesis Soft Switch is performed within the IS Supervisor. The switching functions and management are modeled after the  Infinity  functions that have made  Infinity  the industry leader for more than two decades.

Benefits Include:
  • Virtualization of switching platform
  • Absolutely no proprietary hardware
  • Cloud deployment for access from everywhere
  • SIP trunking and SIP agent audio
  • Connects remote agents
  • Reduces costs and overhead
  • Amazing system Transformer is available for easy upgrade

IS Transformer
The Intelligent Series (IS) Transformer is a set of tools that make it easier to convert data into a IS system. Each Transformer tool runs in its own window within the IS Supervisor application. The Transformer tools are packaged in two optional features: IS Transformer Directory/Data and IS Transformer Client/Agent.

With MergeComm, automate your call center's notification system and reduce labor.

MergeComm adds automated dispatching scenarios to AMTELCO's Intelligent Series platform. MergeComm dispatch scenarios can run automatically based on an inbound trigger such as an email, can be scheduled to run on a recurring basis, can be initiated by an operator in a call center, can be initiated by a web user running a web script, or can be initiated by a third party application interacting with the available SOAP and REST IS API's.

For more information click here.
Spectrum Prism II

Considering Hosted or 
Premise-Based Soft Switching?

Prism II has many benefits for call centers including:
  • Increased call handling capacity without adding hardware
  • Improved backup and recovery options
  • Superior audio quality and faster call set up
  • Routing flexibility to any outgoing signaling format or device
  • Powerful call routing features by station, client group and skill level
  • Real-time monitoring and activity logs
For More Information on Prism II
AMTELCO | (800) 356-9148, (608) 838-4194 | Email | Website