IS Web Chat generates calls from Web pages!
IS Web Chat feature provides Web browser users with the ability to communicate directly and immediately with IS operators. The Web Chat feature enables Internet and intranet users to click a hyperlink on a Web page to send a request for an immediate chat session to an operator.
The IS Web Chat feature enables a call center to offer people browsing the Internet or an intranet the ability to communicate directly with an operator. This is accomplished by placing a chat widget on the call center customer's Web page.
Find out more