SOLUTIONS Newsletter

What is the value of 5 Star Service?

5 Star Service logo
Our call center solutions are designed to help you get the job done. But it's our award-winning customer support that ensures your success. They are dedicated to helping you reach your business goals.

Experience You Can Trust

Independent Research Shows A 97% Customer Satisfaction Rate For AMTELCO's Support Services.*

With You Every Step of the Way

We encourage each organization to work closely with our team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that your AMTELCO systems are at their optimum performance levels to meet all the communication needs of your organization.

At Your Service

Assistance for your systems is available 24 hours a day, 365 days a year. A one-year support agreement is included with each system, giving customers a toll-free number to call, as well as unlimited access to AMTELCO's on-line TechHelper site to download manuals, software updates, and much more.

* AMTELCO Satisfaction Research Study conducted by TMA+Peritus, February 2015.
For Technical Assistance

For more information on the AMTELCO 5 Star Service, call (800)356-9148 or (608)838-4194, e-mail, and read our testimonials

miSecureMessages Version 6.6 - Even Easier to Use!


Customizable Menu Links are displayed in the menu drawer.
The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.
E-mail registration - administrators can import the users' e-mail addresses for a new optional type of registration, which is initiated via e-mail and requires less data entry duringthe registration process.
Password and passcode expiration - administrators may set a password and/or passcode expiration timeframe. This helps satisfy compliance and security requirements that some organizations have with regards to their users being required to update their passwords periodically.
User password and passcode reset - if a user forgets their password or passcode for the MSM app, they tap on a "Forgot Password {or Passcode}" link to contact their administrator, who will send them an e-mail to securely reset their password or passcode.
Personal Circle - users have the ability create a "Personal Circle" that the administrator can label within the MSM app.
Fingerprint scanning - fingerprint scanning is an alternative to the standard (alphanumeric) passcode to securely access the MSM app.
Additional Per-Group settings - many system settings are configurable on a per-Group basis allowing device-to-device messaging, registration type, default notification attempts and interval, and the IS Web Settings.

Contact us for more information
CAM-X Conference Recap

Over 100 call center owners and executives attended the 53rd Annual Conference on October 17-20, at the Marriott Pinnacle Vancouver, BC

AMTELCO featured all the latest in soft agent, automated dispatching, secure messaging and more.

Call center solutions covered at the CAM-X Conference included:

Genesis - The New Path to Growth
The Genesis ACD is modeled after AMTELCO's Infinity with powerful features including advanced skills-based ACD, multiple call appearances, unified call logging, client call behaviors, call queuing announcements, Perfect Answer, time-of-day greetings, call parking, music on hold and call monitoring and reporting.

Benefits Include:
  • Virtualization of switching platform
  • Absolutely no proprietary hardware
  • Cloud deployment for access from everywhere
  • SIP trunking and SIP agent audio
  • Connects remote agents
  • Reduces costs and overhead
  • Amazing system Transformer is available
With MergeComm, automate your call center's notification system and reduce notice times by 90% over less comprehensive solutions.

MergeComm adds automated dispatching scenarios to AMTELCO's Intelligent Series platform. MergeComm dispatch scenarios can run automatically based on an inbound trigger such as an email, can be scheduled to run on a recurring basis, can be initiated by an operator in a call center, can be initiated by a web user running a web script, or can be initiated by a third party application interacting with the available SOAP and REST IS API's.

IS Transformer
The Intelligent Series (IS) Transformer is a set of tools that make it easier to convert data into a IS system. Each Transformer tool runs in its own window within the IS Supervisor application. The Transformer tools are packaged in two optional features: IS Transformer Directory/Data and IS Transformer Client/Agent.
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