SOLUTIONS Newsletter

5 Star Service logo

Who are you going to call when the going gets tough?

AMTELCO's North American-based customer support staff provides you backup 24/7.
We are very proud of them!

The value of a system designed  specifically for call centers

AMTELCO's system developed specifically for call centers is best at handling many types of calls, provides Five 9s dependability, intelligent scripting and dispatching. 

Other generic systems won't, for example, bring calls back to the top.

The Future of 5 Star Service

2018 AMTELCO Interns

Shown left to right:
  • Adam LaLuzerne: University of Wisconsin-Platteville, Field Engineering Department
  • Marcus Seaton: Madison Area Technical College, Production QA Department
  • DJ Hogan: Production QA Department
  • Kyle Anderson: Production QA Department
  • Brevin Becker: White Rhino Co. Property Management Apprenticeship, Production QA Department
  • Hannah Anderson: Wisconsin Youth Apprenticeship, Production QA Department
  • Luke Anderson: University of Wisconsin-Stout, Software R&D Department
  • Emmanuel Barber-Thomas: Herzing University, IT Department/ Production QA Department
  • Jessica Mohns: Rockford University, Field Engineering Department
  • Sean Scanlan: Madison Area Technical College, Field Engineering Department
Not pictured:
  • Dillon Clark: St. Cloud State University, Production QA Department
  • Tyler LaLuzerne: Wisconsin Youth Apprenticeship, Marketing Department
  • Angela Riederer: Viterbo University, Business Office
  • Ashley Werner: University of Wisconsin-Madison, Software R&D Department
  • Bennett Olson: Wisconsin Youth Apprenticeship, Production QA Department

What's new


Genesis provides a software-based switching platform that is controlled by the Intelligent Series applications. All configuration and management of the Genesis Soft Switch is performed within the IS Supervisor. The switching functions and management are modeled after the  Infinity  functions that have made  Infinity  the industry leader for more than two decades.

Benefits Include:
  • Virtualization of switching platform
  • Absolutely no proprietary hardware
  • Cloud deployment for access from everywhere
  • SIP trunking and SIP agent audio
  • Connects remote agents
  • Reduces costs and overhead
  • Amazing system Transformer is available for easy upgrade

IS Transformer
The Intelligent Series (IS) Transformer is a set of tools that make it easier to convert data into a IS system. Each Transformer tool runs in its own window within the IS Supervisor application. The Transformer tools are packaged in two optional features: IS Transformer Directory/Data and IS Transformer Client/Agent.

With MergeComm, automate your call center's notification system and reduce labor.

MergeComm adds automated dispatching scenarios to AMTELCO's Intelligent Series platform. MergeComm dispatch scenarios can run automatically based on an inbound trigger such as an email, can be scheduled to run on a recurring basis, can be initiated by an operator in a call center, can be initiated by a web user running a web script, or can be initiated by a third party application interacting with the available SOAP and REST IS API's.

For more information click here.
Spectrum Prism II

Considering Hosted or 
Premise-Based Soft Switching?

Prism II has many benefits for call centers including:
  • Increased call handling capacity without adding hardware
  • Improved backup and recovery options
  • Superior audio quality and faster call set up
  • Routing flexibility to any outgoing signaling format or device
  • Powerful call routing features by station, client group and skill level
  • Real-time monitoring and activity logs
For More Information on Prism II
AMTELCO | (800) 356-9148, (608) 838-4194 | Email | Website