Dear Valued Customer,
I wanted to personally reach out to you and provide an update on the actions SOS reTAIL is taking to protect the health and safety of our customers, employees and neighbors. This is a proactive email, not a reactive one.
We believe the best approach is to follow the guidance and advice of the medical experts so we are following the
CDC guidelines
for preventing the spread of viruses. We are fortunate that with our animal rescue background, controlling disease transmission is familiar to our staff and volunteers, and our diligence in caring for ourselves by using good hygiene will also help our pets and customers.
We are providing hand sanitizer in the store for all customers, and we have stepped up our frequency of cleaning and disinfecting our merchandising areas, paying special attention to high contact surfaces like freezer/refrigerators, counters, restrooms, door handles and payment terminals. Sales Associates and Groomers have increased the frequency of their hand washing throughout every shift, and any staff experiencing flu-like symptoms or feeling ill have been asked to stay home.
We also ask that you make use of our new Curbside service (see below) if you are feeling ill or exhibiting any respiratory symptoms or if you would like to remain in the car.
We are remaining open during our normal business hours and continuing with our appointments, training classes and events as planned, but are continuing to monitor recommendations made by state and local officials and will act accordingly.
