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Do you have 2024 SP 2 Installed? Do not close or rebuild your General Ledger files until you have contacted Sage Support.
If you have not contacted Sage Software's BusinessWorks support, please use this support link to do so now.
It is critical that if you had 2024 SP2 installed and processed any transactions, that Sage's Support checks your data before performing a General Ledger close or rebuild.
A critical issue has been identified in Sage BusinessWorks 2024 SP2 that affects all General Ledger postings after the service pack installation.
If SP2 has been installed on your system, follow these steps:
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Install SP3 for 2024: Immediately install Sage BusinessWorks SP3 on the server and all workstations to prevent further issues.
- Contact support to open a ticket to review your data for posting issues.
For Users Planning to Upgrade to 2024: It is safe to proceed with your upgrade. However, if you have already downloaded SP2, do not install it.
For additional information and ongoing updates, please refer to Sage's Critical Alert post and consult the document titled: Postings Missing from General Ledger Reports in Sage BusinessWorks 2024 SP2.
CAUTION: Do not close or rebuild your GL data until you have contacted Sage's support to address the data issue. Rebuilding will cause and indicate that your entries have been deleted that cannot be recovered. If a rebuild has already been performed, restore a backup from before the rebuild.
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