Green Bay, WI--To avoid chaos and lack of certainty in the everyday business of a top-level fine jewelry store, non-negotiable customer service standards are a requirement, according to jewelry store trainer James (Jimmy) DeGroot of JewelryStoreTraining.com.

These are the standards for all store behaviors with customers, such as greetings, repair take-ins,

Akron, OH— Whether it’s renting an expensive vacation house, paying $50 for a glass of rare whisky, or buying a coveted brand on the secondhand market, consumers, especially Millennials and Gen-Z, have been eagerly tapping luxury experiences—but without the full luxury price tag. 

Toledo, OH--Social and digital marketing has changed more than just how retail jewelers market themselves, it's changed how we communicate. 

Lehi, UT--Are you running your jewelry store like a fruit stand? Keeping the product fresh, starting each day with a smile, hoping the lines will be long

Louisville, KY—We’ve all heard the terms “phygital,” “omnichannel,” “seamless,” and “hybrid” over and over.