San Luis Obispo CoC HMIS Newsletter

Thank you for completing the HMIS User Survey and sharing about your experience in training and using Clarity HMIS.

Survey results help shape training opportunities as well as foster increased understanding for the user experience. Below is what we learned so far:

77% of survey respondents find Clarity easy or very easy to use
81% of respondents are satisfied or very satisfied with the training platform TalentLMS
Majority of respondents use HMIS 'in the office', as opposed to 'in the field'
Many users would like to see Clarity improve the functionality of adding multiple services concurrently
Requested training topics include updating assessments, running reports, managing families and adding services
HMIS users are interested in hands-on, in-person training for select topics in addition to the online platform

"What I like most about the new software is that there is an electronic signature and how we can easily see care teams across multiple organizations."

"I like the ability to rewatch [training] lessons"

"The communication along the way was very helpful. I feel very supported using this new system."

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HMIS Support wants to still hear from you! If you have not yet completed the HMIS User Survey but would like to, please access the survey here.

Clarity Feature Updates

Bitfocus Clarity has published additional feature updates for users. The Clarity Client "URL" now utilizes unique ID from the Client Record. Users can copy/input the alphanumeric ID to navigate between clients. Learn more with this Knowledge Base Article.

Q: I'm having trouble adding family members. Can you help me manage Households in Clarity?

Answer: To add family members to an existing household, first navigate to the Head of Household (HoH) profile. From HoH profile, click the 'manage' button next to the 'Household Members' at far right of screen, which will open the Household Management screen. Helpful Note: A client record must first be created for each household member before you are able to join them to a Household. From the Household Management screen you can build a household by joining existing clients. Select the client record to add by using the 'Search for a Household Member' or by selecting from the 'Your recent client searches accessed.' Learn about Managing Families and Household Groups in this HMIS Knowledge Base Article.

Q: How can I gain confidence in Clarity HMIS? So much change can be overwhelming.

Answer: We get it! The HMIS Support team recognizes there has been so much change brought to service providers and staff and it can all be overwhelming. Users may find themselves navigating feelings of frustration and missing the familiarity of the previous system. The team has put together recommendations to help build confidence in Clarity:

Save and Rewatch Training. Users can access TalentLMS anytime and can "go back" to re-watch content anytime. Bookmark the content you find yourself using often!
Review the Knowledge Base. As questions come in to HMIS support or at Office Hours, the HMIS team takes note and is constantly updating the Knowledge Base to ensure articles are timely and specific to user needs.
Reach out to HMIS Support. The HMIS team, including ICA support, are available to assist onboard, explain, and help figure out efficient ways to make entering data into HMIS easy! Let HMIS Support know what you need.
Find Community. Learning something new can feel isolating. Whether you are part of a large staff or are the solo data entry person in your organization, it can be helpful and validating to have a community learning alongside you. HMIS Support encourages you to attend Office Hours to find community with other HMIS users, or ask HMIS Support for connections anytime if you need it. You're not learning this software alone and we're rooting for you!

HMIS Office Hours on May 1

The HMIS Support Team hosts recurring Office Hours for users on the first Wednesday of every month. The next HMIS Office Hours is Wednesday, May 1 at 11AM.

HMIS Website