Tim purchased a kit from us and a few months later, changed his mind about getting his driveshaft from us (he hadn't called in the measurements yet). Not a problem, we adjusted his order and sent him a check for the difference. We got this email in return:
Hey Chris I got the check. Thank you.
I'll tell you something, I did think, "OK I am going to eat this".
But no you came through, I didn’t call and play the "oh poor me" card.
I thought, "I'll just make the comment I rather have the money back."
You guys freaking ROCK.
Happy to do business with you guys again or recommend you guys to everyone or anyone wanting to do what I did.
We think it's a sad state that doing the right thing would get us so much praise, but at Silver Sport Transmissions we believe it's important to do the right thing. We treat our customers the way we would want to be treated, so thanks for the email, Tim, and thanks for recommending our products!