Typical contracts for cell phones, banking services, apartments - even employment - often contain arbitration clauses that r
equire parties to forfeit their right to go to court to resolve a dispute. Arbitration clauses often hide in contracts' fine print and
force consumers to waive their rights to sue in court, participate in class action lawsuits, or appeal decisions. Arbitration is a form of alternative dispute resolution that takes place outside of the judicial system and renders binding decisions that often favor businesses, not consumers. If the arbitration process gets it wrong, there is no recourse for a harmed consumer. So, what is being done to protect consumers?