Travel's must attend event for connection, insight and influence

Scaling smarter: Putting AI to work for customers

At the Convention, we’ll be featuring three AI case studies – the first of which will be presented by Matt Callaghan, COO of easyJet holidays.

As easyJet holidays continues to grow at pace, how can AI help deliver an even better customer experience while enabling the business to scale efficiently? In this case study, Matt will share how easyJet holidays is using AI to help customers get faster answers to their queries, and what they’ve learned along the way about where AI adds real value and where the human touch remains essential.

Build valuable media connections

Meet the Media, taking place on Tuesday 13 October and sponsored by Intrepid Travel, offers a valuable opportunity to build relationships with some of the UK's leading travel editors, transport correspondents and travel trade writers.

The reception will be held at Reid's Palace, Madeira's iconic clifftop hotel in Funchal, where delegates can enjoy drinks, canapés and live music against a backdrop of stunning sea views and subtropical gardens.

Whether you're looking to meet new journalists, share stories or enjoy the surroundings with your existing media connections, this popular Convention event provides these opportunities in a memorable setting. Tickets are £65 + 22% VAT and can be booked by emailing moreinfo@thetravelconvention.com or during registration.