BBB Scam Alert
Mortgage Refinancing Scams Prey on Military 
November 10, 2016
Service men and women are, unfortunately, often the targets of scams. One con that preys on military members is predatory lending, when unscrupulous companies use false promises to trick borrowers into bad loans. 
How the Scam Works: 

You get an offer - via mail, email or even social media - touting mortgage refinancing just for members of the military or veterans. The advertisement mentions special offers, such as government programs for veterans. It may claim to be endorsed by the Department of Veterans Affairs (VA) or be part of the official Interest Rate Reduction Refinance Loan program. 
You call the number provided, and the refinancing company "guarantees" you an excellent interest rate. It may sound like a great deal, but proceed with caution! This has several red flags. Real lenders never guarantee a loan rate upfront, and the VA does not contact homeowners about mortgages. This may be a case of misleading advertising, or it might also be an outright scam, where con artists charge upfront fees and then vanish with your money. 
Protect Yourself From a Predatory Loan Scam:
Mortgage refinancing is not the only loan scam targeting service members, veterans, and military families. Use caution when evaluating auto loans, student loans, and short term "payday" loans.
  • Don't pay for the promise of a loan. It's illegal for companies doing business by phone in the US to promise a loan and require payment before they deliver. All advance fee loans are illegal in Canada.
  • Investigate claims that it's a government program. Scammers increase their credibility by connecting themselves to official or trustworthy institutions. Do your research and contact the government or your loan servicer first.
  • Legitimate lenders never guarantee a loan in advance. Real lenders will check your credit score and other documents before providing an interest rate and/or loan amount.
  • You are pressured to make a decision immediately. Phrases like "act fast" or "limited time offer" should be red flags indicating a possible scam. Scammers hope that time pressure makes victims more likely to make costly mistakes. Some legitimate companies use this sales technique, too, but you should never feel pressured to make a snap decision about something important.
  • Legitimate lenders don't pressure you to pay via wire funds transfer, prepaid debit cards, or gift cards. These services are like cash. Once it leaves your hands, it is very difficult to trace and almost impossible to reverse.
For More Information
Visit BBB Military Line ( ) to learn more about BBB's consumer education program specifically for military members and their families. 

To report a scam, go to BBB Scam Tracker ( ). 

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