Today - 5 May - is Carol Norfleet's birthday. For those that knew her, you know what an amazing individual she was. Carol was a seasoned Destination Management professional, gifted teacher, and a powerhouse in the field of hospitality. She was passionate about elevating our industry through professional certifications. Her coaching enabled so many of us to further our hospitality careers and earn coveted initials after our names. Instrumental in building the DMCP certification process, she led countless study sessions for DMCP and CMP candidates. Her passion was evident, and her teaching skills were solid. Carol made the information fun and relevant.