Improving healthcare consumer experience will move the industry to its next phase and help Cigna achieve ambitious cost-cutting goals, David Cordani said...
Payers and providers should be knowing their patients, helping them, and making their healthcare journey easier, and accomplishing this in a highly personalized manner, Cordani stressed.
“Individuals are saying, ‘Help me access the right care, the way I need it, when I need it, how I need it. Help me afford it. Then, eliminate surprises,” he said.
Cigna is working to address appropriate access to care, affordability, and negative surprises. For example, the payer recently
with Express Scripts to launch the Patient Assurance Program, which ensures diabetics in participating plans pay no more than $25 for a 30-day supply of insulin.