July 10, 2018
Secure Web Portal - submitting attachments
A functionality change will go into effect on July 13, 2018 to the Secure Web Portal affecting the way attachment(s) can be submitted. This functionality change will no longer allow providers to attach medical records and/or itemized statements to the Provider Deliverable Manager for non-finalized claims (anything not in a paid or denied status). You can only attach files for finalized claims (paid or denied status). We apologize for any inconvenience this may cause you. 

This applies to both our Mercy Care Secure Web Portal as well as our Mercy Care RBHA Web Portal

As always, don't hesitate to contact your Mercy Care Provider Relations Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy
Care website.

Thanks for all you do!