SSL Certificate Expiration
BridgePay is announcing the current PayGuardian Desktop SSL certificate will expire at 7 p.m. EST on January 10th, 2022. All industry SSL certificates or "certs" now only have a one year life span and thus must be updated annually.
This SSL certificate expiration only applies to
PayGuardian Desktop 2.4.11 or older.
Users of PayGuardian Desktop 2.4.11 or older will need to update to the new SSL cert to avoid security warning pop-ups presented while trying to run a transaction. PayGuardian Desktop integrators and resellers must take action such as integration testing and end user notification to avoid processing interruptions (e.g. warning pop-ups for users).
Users of PayGuardian Desktop 2.4.12 or later will not need to take action because the software automatically downloads the updated SSL certificate.
How do I check my PayGuardian version?
Open your PayGuardian app on your desktop (select the PayGuardian icon from your Windows task bar). In the PayGuardian app, go to Help then About to view the version.
PayGuardian Desktop users will have two paths available to address the upcoming SSL certificate expiration.
1) Upgrade to PayGuardian 2.4.12 or later. The current available version is 2.4.14, which includes the latest SSL certificate and an enhancement to automatically check and download future updated SSL certs when the application is started. This is the most user-friendly option for updating these annual certs. Version 2.4.14 is available for integrators to allow for proper testing and deployment to end users. We encourage all integrators to upgrade to 2.4.14, not only for this SSL cert enhancement, but to receive the many updates available in this latest version.
2) If the integrator continues to use the existing version (2.4.11 or older), the user will need to utilize the BridgePay SSL Cert update tool
, which is available for download
using these instructions
BridgePay is asking all Integrators to work towards supporting 2.4.14 to allow users to receive the user friendly automatic detection and installation of the annual SSL renewal.
Our Integrations and 24/7 Gateway Technical Support teams are here to help.
How do I contact the BridgePay Integrations team?
How do I contact the 24/7 Gateway Technical Support team?