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A Message from the President
In this issue, we focus on several solutions you can implement now that contribute to productivity, efficiency, security, and cost savings…

  • Complacency puts your business at risk... When you ensure your communications platform has the latest software and features, you'll be protected from emerging security threats. TCI security experts help safeguard your business.

  • With Infrastructure as a service (IaaS) you can simplify your life by avoiding the complexity of buying and managing your own IT and network infrastructure.

  • Our popular Managed Support Plans can help you take on any IT or Voice communications challenge that comes your way - including upgrades, migrations, and relocations.

  • With up to half of employees working from home, how do you keep your team engaged and productive when things are constantly changing? We offer practical leadership tips for building a resilient remote team.

  • We’ll explain how you can get more done with TCI Host, our Mitel-powered Cloud Voice Service. Our all-in-one communications service offers seamless mobility, reliability, and advanced features - all at a lower cost than premises-based systems.

Contact me today to discuss how new technology and TCI’s products and services can help your organization get more out of its technology investments – now and in the future.

Tom Cornbrooks, President
(703) 321-3030 |

Ignoring your Voice system or service? Complacency can put Your Business at Risk
The best communications systems are virtually invisible in your organization. Your teams, customers and partners rely on the integrated voice, data and video capabilities these systems provide to stay connected, collaborate and work more efficiently. When things are going right, it’s easy to be lulled into complacency. But the longer your software has been neglected, the more likely it is that someone can find a way to exploit its vulnerabilities.

Collateral Damage

Proactive service updates help ensure your business is ready to smoothly handle unexpected events and cyberattacks on your communications system. When you keep your communications platform up-to-date with the latest software and features, it’ll be protected with fixes that address security flaws and close security holes that could be exploited. TCI ensures nothing falls through the cracks.

The Cloud is Ideal for Remote and Hybrid Workforces

Some of the changes you implemented to deal with the pandemic will likely remain in place as you and your teams take advantage of convenient and cost-effective new ways of working. That means it’s time to take a closer look at cloud solutions.

A purpose-built cloud makes it easy to provide unified and scalable communications to anyone, anywhere, on any device. Your entire organization benefits from increased mobility, richer team collaboration and better ability to deliver exceptional customer experiences. And you no longer have to worry about managing, scaling or securing a premises-based system. Outdated technologies, obsolete systems and invisible vulnerabilities are no longer a costly IT issue or a risk to your business.

With TCI’s decades of experience and understanding of cloud-based communications and our solutions, you’ll have everything you need to smoothly transition to the cloud in a way that makes the most sense for your organization. And as new technologies emerge, we’ll help you integrate them in innovative ways so you can unlock all the capabilities cloud communications have to offer.

It’s Time to Get Going

Whether your next steps are to immediately start planning your migration to the cloud or to simply get current and stay current with software updates, now is the time to make your move with TCI.

We have the solutions, expertise and relationships in place to help ease your transition to the cloud. Contact us today at (703) 321-3030 or
Infrastructure as a Service… Simplify Your Building & Campus Connections
Infrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need.

TCI’s experienced experts handle all of the details: design, build, test, certify and support… 

  • Structured Cabling – Inside & Outside Plant
  • Managed Wi-Fi
  • Mobile Devices
  • Endpoints
  • Server Rooms
  • Data Centers
  • UPS
  • Security

We’re flexible… You can own any aspect of your IT environment and subscribe to IaaS for the elements you’d like us to manage. IaaS offers…

  • End-to-end setup, implementation, and testing

  • Ongoing monitoring and support, including a 24x7 help desk

  • Upgrades that include new equipment as network technologies evolve and improve

With over 40 years of certified networking experience, TCI’s trademark craftsmanship offers the expertise and project management you need for today’s technology infrastructure. Contact us today: (703) 321-3030 or
Simplify your Technology and your Life… Get to know TCI’s Managed Support Plans
Engaging an experienced, local technology partner brings a large pool of experts and technical resources to your business. TCI can help you take on any IT or Voice Communications challenge that comes your way, including upgrades, migrations, and relocations. We can even polish up and test your business continuity plans, so your organization doesn’t skip a beat during an emergency.

Full-Service Support

At TCI, keeping you connected is our top priority. We utilize best-in-class monitoring products to address any network problems detected. Our customers come first. TCI guarantees a timely response time and includes a primary technical consultant who visits your site multiple times a year, ensuring that your network is functioning at the highest level. TCI offers a comprehensive portfolio of resources necessary to install, integrate or upgrade new and existing communication networks.

Proactive Monitoring… Helping you maintain a healthy network

We take the steps necessary to monitor your networks, making sure they are running as smoothly and efficiently as possible. The steps taken to ensure the best in proactive monitoring include:

  • Monitoring of servers, networks, and pre-approved third-party backup solution/services

  • Guaranteed repair response time

  • Providing a primary technical consultant

  • Providing a business solutions consultant

As Needed, Prepaid Support… Flexibility when you need it most

TCI offers IT support on an as-needed basis with a flexible plan that supports budget control and cost savings. Time purchased through Prepaid Support can be used for any purpose, including project assistance, technology implementation, repairs, consulting, planning, and reviews. Here’s what else you get:

  • Guaranteed timely response time

  • A primary technical consultant

  • First-attempt offsite repair

  • Renewal notification when available time balance falls to 20%

Ad hoc Support… 

Our ad hoc support is ideal for businesses and organizations with their own IT staff that may require occasional support to compensate for vacations, sick days, personal days, and unforeseen challenges. This level of support allows you to utilize TCI as often as needed. We offer the best in specialized expertise, project assistance, or development help whenever you need it. Ad hoc services include:

  • Troubleshooting hardware and software problems

  • Changing and/or upgrading hardware and software

  • Moving or adding new site locations

  • Monitoring networks and servers

Expand, upgrade, or integrate new technologies to improve your business and simplify your life… Contact TCI today at (703) 321-3030 or

Building a Resilient Team… How to keep your Remote Workers engaged and productive
A recent report revealed that over 40% of workplaces have half of their employees working from home. How do you keep your team engaged and productive while working remotely and things are constantly changing?

How to Build a Resilient Team

Building a resilient team is no easy feat. It takes empathy, effective communication, and honesty to establish trust with one another…

  • Show Empathy: Speak truthfully about your own experiences, be compassionate about the struggles your team is facing, work with them to find solutions, and be humble enough to realize you don't have all the answers.

  • Improve Communication: Without effective communication, you can't be a strong leader, and you can't build a resilient team. In fact, 50% of workers feel meetings are a waste of time and should be cut in half or eliminated.

  • Show Appreciation: An appreciative boss is much more likely to have a high rate of success, and grateful teams have better work engagement and satisfaction levels. For a team to be successful, everyone in the group should feel valued. 

  • Create a Support System: Encourage team members that it's okay to feel stressed or worried about challenging situations. Provide actionable advice and help them out when it's relevant, but remember sometimes all you need to do is listen.

  • Clarity: Taking the time to get everyone on your team to understand your long-term goals and provide clarity for everyone involved can increase the likelihood of a positive outcome.

  • Communicate Consistently: Regular communication can help establish clarity in terms of roles, responsibilities, and expectations. If you operate a team that works remotely, have at least one instant communication channel open to keep everyone in touch and on the same page. 

  • Encourage Honesty: Maintain a work environment where people feel comfortable speaking openly from the get-go. When everyone knows they can raise difficult points free of consequences, your team becomes more resilient. 

Final Thoughts

Whether you're supporting remote work to respond to the pandemic or looking for ways to add flexibility to grow your team, building up your team's resilience will enable them to respond effectively when faced with tough times or adversity.

TCI has the solutions to support your goal of building a resilient team. Contact us today at (703) 321-3030 or

6 Reasons you need to make the move to TCI Host, our all-in-one Mitel-powered Cloud Voice Service
Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity, and reliability - all at a lower cost than a premises-based system.

Easily add offices, users, and features to grow and customize your communications for a true competitive advantage. And there are more practical business reasons to make the move to TCI Host…

  • Seamless communication: Bring all of your communications tools into one cloud and one application for a seamless experience on any device - anywhere in the world. Easily manage voice, email, and IM from a single screen to reduce management complexity and boost productivity.

  • Get more done, from anywhere: Access the same rich phone and collaboration features you enjoy from your office from anywhere. You can seamlessly transition from the office to the airport, the golf course, or your kids’ football practice - without missing a single interaction.

  • No hardware, no headaches: Say goodbye to capital expenses, maintenance, and service fees with a hosted business phone system. You get great call quality, industry-leading reliability and an easy-to-manage phone system with no upfront costs - everything you need for one low monthly price.

  • Free up IT resources: Don’t waste valuable IT resources on aging PBX hardware - let us manage the hardware hassles and put your people to work on the projects that matter most. With TCI Host, you enjoy new features faster, you can add or remove lines in minutes, and you always stay up to date with the newest upgrades automatically.

  • Pay as you grow: With premises-based PBX systems, you pay the price for less-than-perfect capacity planning by having too little or paying for too much. With TCI Host, you always have just the right amount of capacity at the right time to ensure you’re paying for what you need and not a penny more.

  • Keep your business running: TCI’s cloud-based hosting platform can deliver ultra-high reliability and seamless disaster recovery so you always stay connected to colleagues and customers.

Get all the tools your people need to serve customers better. Contact us now to schedule your TCI Host demo: (703) 321-3030 or
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