A growing number of Financial Institutions are leveraging Interactive Teller Machine (ITM) technology to meet changing customer expectations.
ITMs offer numerous benefits such as 24/7 convenience and availability, an enhanced customer experience, advanced self-service transactions, expanded service hours and improved staff productivity. ITM Machines enable customers to perform an astonishing number of different transactions (see sidebar).
On Hyosung ITMs specifically, many of these advanced transactions can be performed without video teller interaction. However, if requested, the audio-video link adds a personal experience with your teller that's private and focused on the customer. More importantly, this degree of personal service isn’t just a 9-5 offering. ITMs allow face-to-face interaction far beyond traditional banking hours. The era of round-the-clock global financial transactions is upon us, with much of it being facilitated by ITMs.
Let's talk about how these advantages will transform your branch, enhance your customer experience, and improve your bottom line!
