June 18, 2026

Government Relations Update

Click here for Legislative, Regulatory, and Legal Updates plus News You Can Use

Please send letter of opposition to HB 1213, amending the Municipality Authorities Act, which creates new obligations for authorities to address customer atypical water usage on private property. Click here

Vote on Resolutions

Critical to the membership, the resolutions are essential for shaping the Association’s legislative and regulatory framework. Each year, the resolutions are shared with the General Assembly outlining PMAA's legislative and regulatory agenda for the coming year.

Elect Individuals to Key Positions

Officers play a critical role in guiding the Association’s future direction.

Please remember to return your voter delegate form (recently mailed to you) by August 14^th in order to vote at the business meeting. 

Discover new Association services for your benefit, recent developments, and Association accomplishments. 

Conference Sponsors
PMAA gratefully recognizes these sponsors for their generosity!

View sponsorship opportunities!

New Episode of Authorities on Air

Tapping Into Customer Service at Pittsburgh Water

Featuring Julie Mechling, Director of Customer Service at Pittsburgh Water

In this episode, Julie shares how Pittsburgh Water supports more than 100,000 accounts, helps customers understand their bills, responds to service issues, and uses AI and technology to improve customer communication.

The conversation highlights:

• Billing and meter reading
• Customer assistance programs
• Emergency dispatch
• Lead service line replacement efforts
• The people working behind the scenes to keep essential services moving

This episode is a great reminder that water service is about more than pipes, treatment, and infrastructure. It is also about people, communication, compassion, and trust.

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