GIFT 3: Coach's Tip - Say your name
Introducing yourself AND wearing a name tag is a quick-win towards senior friendly care. It demonstrates respect and compassion, and is an important part of person and relationship-centred partnerships. It's a gift every healthcare provider can give.
In 2013, Dr. Kate Granger, a terminally ill physician in the UK endured the painful experience of having healthcare providers deliver care without ever bothering to introduce themselves. She started a social media campaign called "Hello my name is" to change this. "
Introductions are about making a human connection...they begin therapeutic relationships and can instantly build trust in difficult circumstances."
Click here to learn more about "Hello my name is"
Top tips for senior friendly name tags: Use a large, legible, font size and ensure your name is on both sides of a badge that's on a lanyard. (S
hared by Leslee Thomson, former President and CEO of Kingston General Hospital,
at a Senior Friendly Hospital (SFH) ACTION event