Sept. 10 Tailgate Invite | Telemarketing Ban | Zoom Virtual Agent | Multi-site Internet Mgmt.

YOUR SINGLE SOURCE VOICE + IT EXPERTS

August 2026 Voice & IT News

Welcome to the CTS Family... Thank you for your business!

Children's Medical Associates -

Fairfax & Annandale, VA

Chestertown Police Department -

Chestertown, MD

You’re Invited! Thursday Night Football Tailgate at CTS

BBQ, beer, ice cream, and cigars - plus Mid-Atlantic business and technology connections that matter.

We’re looking forward to hosting you at our upcoming exclusive Business/Tech Networking Event. You’re invited to join the Maryland Tech Council’s Chesapeake Regional Chapter Roadshow, hosted by Chesapeake Telephone Systems.

Thursday, September 10, 2026, 4 to 7 PM

CTS, 8225A Cloverleaf Drive, Millersville, MD 21108

Reserve Your Spot Today!

This is a great opportunity to step away from the day-to-day, meet fellow Mid-Atlantic business and public-sector leaders, and talk through the technology issues shaping your organization: AI, communications, cybersecurity, connectivity, and supporting a workforce that expects to work from anywhere.

Come hungry, stay connected, and enjoy a relaxed Thursday afternoon with the CTS team and your peers.

Free food: BBQ and ice cream trucks

Free drinks: Beer truck, sodas, and water

New this year: A cigar truck will be on site; cigars will be available for purchase

Extras: Door prizes and plenty of time for meaningful networking

Zoom Virtual Agent - Turn Every Customer Conversation into Progress

Every Call Answered. Every Customer Served.

Give customers a faster path to answers while giving your team more time for the work that needs a human touch.

Customers do not measure service by how impressive your technology looks. They remember whether they received a useful answer, completed a task, and reached the right person without having to repeat themselves. That is why Zoom Virtual Agent (ZVA) deserves a closer look from organizations that want to improve service without simply adding another chatbot.

ZVA uses conversational AI to understand intent, maintain context, and handle requests across voice and digital channels. Rather than relying only on rigid, menu-driven scripts, it can help customers get answers, take action, and move to a live employee when the situation requires it.

For organizations managing high call volumes, limited staffing, or 24x7 support, that can mean a more welcoming front door. ZVA can help you:

Answer common questions and guide callers 24/7

Route requests intelligently while preserving conversation context

Support tasks such as appointment booking, account updates, or ticket activity

Scale service during peaks without proportional staffing increases

Track engagement, containment, and usage to identify improvement opportunities

The opportunity is not to replace the people your customers value. It is to remove repetitive work, shorten wait times, and let your staff focus on exceptions, complex cases, and relationship-building conversations.

Put AI to Work for You!

CTS can assess your current call flows, identify the best starting points for AI-assisted service, and get Zoom Virtual Agent up and running to support your teams, customers, and business.

Call 800.787.4848 or jnolte@ctsmd.us.

CTS and AireSpring Bring Multi-Site Internet Management Under Control

One clear view of circuits, carriers and performance - instead of a different problem at every location.

For a multi-site organization, Internet connectivity is no longer just an IT utility. It supports cloud applications, VoIP, video meetings, security systems, point-of-sale tools and the daily work of every remote and on-site employee. Yet many organizations still manage a patchwork of carriers, invoices, circuit details and support channels that makes a simple outage harder than it should be.

CTS and AireSpring simplify that picture.

AireSpring delivers connectivity options across fiber, Ethernet, cable, broadband, wireless and satellite, while its AIreCONTROL platform gives IT teams a centralized way to see and manage a distributed environment.

Instead of tracking critical information across spreadsheets, carrier portals and inboxes, leaders can gain a single operational view of their network.

AIreCONTROL is designed to provide real-time visibility into sites and services, with analytics, inventory, billing and routing-management capabilities in one platform.

See circuits, equipment and IP information across locations

Manage multiple carriers through a single pane of glass

Spot trends such as bandwidth pressure before users feel the impact

Receive alerts and support more proactive outage response

Reduce the administrative burden of vendor and billing management

For schools, healthcare organizations, local government, retail, property management, and growing enterprises, a more manageable network means more time focused on the mission - and less time chasing connectivity details.

Get a clear, real-time view!

CTS can review your locations, connectivity mix, and operational pain points, then show you how AireSpring and AIreCONTROL can simplify your network oversight and management.

Call 800.787.4848 or jnolte@ctsmd.us.

The Latest Yealink T7 and T8 Phones Put the Modern Desk Back to Work

Even in a world of softphones and mobile apps, the desk phone still matters.

Reception teams, office professionals, executives, shared work areas, and hybrid employees need dependable, easy-to-use devices that make calls clear and features accessible. When phones are outdated, hard to manage, or mismatched to the user, the result is unnecessary friction at every desk.

CTS now offers Yealink’s new T7 and T8 Series IP phone models, providing fresh options for organizations updating an existing voice platform or planning a broader communications refresh. The range of devices lets organizations align devices to the roles people actually perform.

Match entry-level, professional, and executive needs to the right model

Support Wi-Fi options where cabling is limited or workspace layouts change

Add expansion accessories for high-call-volume users

Build a cleaner path for moves, adds, changes, and future growth

Successful phone deployments start with understanding your users, call patterns, locations, and voice platform - then delivering, provisioning, and supporting the right endpoints.

Upgrade the Phones That Represent Your Organization!

CTS can help you evaluate the new Yealink T7 and T8 Series, build a role-based device plan, and manage a smooth rollout.

Let’s talk about your next phone upgrade. Call 800.787.4848 or jnolte@ctsmd.us.

France’s New Telemarketing Ban Is a Wake-Up Call for Customer Communications

From Germany to the Netherlands, global regulators are raising the bar on consent, trust and customer contact.

France is moving to prohibit unsolicited telemarketing calls unless a consumer has given prior consent - a major shift from traditional opt-out programs. The change follows years of complaints about intrusive sales pitches, scams and repeated calling. For Mid-Atlantic business and public-sector leaders, this international trend is worth watching.

France is not acting alone. Germany has maintained a similar prohibition on unauthorized telemarketing since 2009. The Netherlands recently strengthened its restrictions further, limiting even promotional calls to existing customers without advance authorization. The UK, Canada and the United States use opt-out registries, but regulators continue to impose meaningful penalties when organizations ignore consumer preferences.

The lesson is bigger than compliance: customers increasingly expect control over how, when and why an organization contacts them.

Business leaders should review whether their communications approach can:

Capture and honor contact preferences

Separate service alerts from promotional outreach

Give staff relevant customer context before outbound calling

Use self-service, messaging and intelligent routing for routine requests

Measure call quality, outcomes and customer experience

Turn Customer Contact into Customer Confidence!

A modern communications platform helps make each customer interaction more relevant, accountable and welcoming. CTS can evaluate your calling environment and customer-engagement workflows to support a more responsive, professional customer experience. Let's get started!

Call 800.787.4848 or jnolte@ctsmd.us.

Get $250 Extra Cash… We Want Your Referrals!

We appreciate your partnership and support. Enjoy an evening out on us!

Know someone who is looking for a new AI-enabled phone system? Grappling with a Hybrid workforce? Is moving their office and needs to upgrade their IT infrastructure? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Sound Masking to their space?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Award-winning, industry-certified, serving businesses for 40+ years... CTS helps you take advantage of technology that moves you ahead. Every month, we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.

Jeff Nolte, President

Call 800.787.4848 or Email

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