Sept. 24 Contractor Summit / Oct. 6 Breakfast Mixer / Copper is Retired / AI + UC as a Service / Conference Rooms

YOUR SINGLE SOURCE VOICE + IT EXPERTS

September 2026 Voice & IT News

Welcome to the CTS Family... Thank you for your business!

Carter Morse Goodrich -

Southport, CT

Anne Arundel Economic Development Corporation -

Annapolis, MD

Sept. 24th Event - Join CTS at the Queen Anne’s Contractor Summit

Build stronger connections, protect every jobsite, and keep your business moving.

This year’s summit brings together contractors, trades professionals, suppliers, local leaders, and industry partners for practical conversations and regional connections. CTS looks forward to meeting you!

Chesapeake College–Caroline Center

1000 College Circle. Wye Mills, MD

Thursday, September 24

3:00 to 6:00 PM

Visit the CTS table to discuss technology that helps construction and trade organizations stay responsive, secure, and ready for the next project:

Cloud and IP phone systems for office and mobile teams

Internet, Wi‑Fi, and network solutions for offices, warehouses, and jobsites

Physical security, Video surveillance, access control, and communications for safer operations

Collaboration tools for project managers, field staff, vendors, and customers

Local design, installation, and support from a leading Mid-Atlantic technology partner

Stop By and Build a Better Plan.

CTS can help design, deploy, and support around technology that works. Meet our team and discuss communications, connectivity, security, and compliance solutions for your business.

You’re Invited! Oct. 6th Breakfast at CTS With the Crofton & Severna Park Chambers

Coffee, Conversation, and Local Connections That Can Move Your Organization Forward.

Successful business relationships often begin with a simple conversation. CTS welcomes you for networking and breakfast.

8225A Cloverleaf Drive, Millersville, MD 21108

Tuesday, October 6

8:00 to 9:30 AM

Join fellow business and community leaders, make new introductions, and bring the technology questions on your to-do list. We look forward to meeting you and learning what is next for your organization!

Copper Network Retirement: Old-School Services Come to an End

PRI, T1, and Analog POTS Lines’ Days Are Over.

Verizon’s retirement of legacy copper and TDM services is here. Verizon has stopped accepting new orders for these services, and physical withdrawals are underway. Even worse: CTS clients have reported some legacy-service bills doubling!

Legacy lines support much more than desk phones, including:

Fire and burglar alarms, elevator phones, and emergency call boxes

Fax, point-of-sale, building systems, and remote monitoring equipment

Voice trunks, backup circuits, and 911 or life-safety communications

Specialized systems in healthcare, education, government, finance, and property management

So, the big question is whether your organization will transition to IP on its own schedule or react under duress.

Delaying a line and circuit review can mean a forced cutoff, rushed replacements, higher invoices, unsupported equipment, or operational and compliance risks.

Take Control Before the Copper Goes Away

Modern IP-based options can support your voice, connectivity, wireless backup, and specialized analog devices.

Start with an inventory – not assumptions. CTS can identify legacy circuits, confirm what they support, assess risk, and build a staged migration plan aligned with your operations, timeline, and budget.

Contact CTS for a legacy-line assessment: 410.850.4848 or jnolte@ctsmd.us.

AI + UC as a Service - Turn Everyday Conversations into Productivity

Bring Calling, Meetings, Messaging, and Practical AI Together – Without Adding More Complexity

AI is moving from standalone experiments into the communications tools your employees already use.

Unified Communications as a Service, or UCaaS, brings calling, video meetings, messaging, files, and collaboration into one cloud-based environment. The right AI capabilities can make those interactions easier to capture, follow up on, and improve.

The useful question is not “Where can we add AI?” It’s “Where can AI remove friction while keeping people in control?” A well-designed UCaaS environment can reduce time spent searching for notes, repeating information, and tracking routine follow-up.

Practical new AI + UCaaS capabilities can include:

Meeting and call summaries with decisions, action items, and next steps

Real-time transcription and translation for more accessible conversations

Intelligent routing and virtual agents for common requests

Searchable insights for coaching, quality review, and recurring service issues

Workflow connections that turn calls or meetings into tickets and tasks

Put AI to Work Where Teams Connect

CTS is platform-agnostic. We can help you evaluate, design, deploy, and support the UCaaS solution that best fits your organization - whether that means Zoom, RingCentral, Microsoft Teams Phone, or another leading provider.

We start with your people, workflows, existing technology, and business goals. Then we help you apply practical AI and communications capabilities in ways that reduce friction, improve follow-through, and keep your teams in control.

Let’s get started. Call 410.850.4848 or jnolte@ctsmd.us.

Make Your Conference Room Ready for Every Conversation

A conference room should make collaboration easier – not trigger a pre-meeting troubleshooting ritual.

Yet we know many of you still lose time to weak Wi‑Fi, poor camera angles, inaudible participants, echo, cable clutter, and inconsistent connection processes.

Imagine Friction-free Zoom, Teams, or RingCentral Meetings…

CTS delivers Reliable Connections, Quiet Spaces, Clear HD Video and Audio, and Easy Meeting Setups.

For hybrid work, customer meetings, public-sector briefings, training, and board sessions, the room is part of the employee and visitor experience. A professional collaboration environment gives everyone – whether in the room or remote – a fair opportunity to see, hear, and contribute.

CTS designs conference-room environments that combine the technology and infrastructure behind dependable meetings:

Right-sized cameras, displays, microphones, speakers, and room controls

Cabling, power, network connections, and wireless coverage planned for actual room use

Acoustic treatment and sound-masking strategies that reduce echo, noise, and speech-privacy concerns

Integration with Zoom, Microsoft Teams, RingCentral, and other proven platforms

Consistent experiences across huddle spaces, training rooms, executive rooms, and multipurpose areas

Give Meeting Rooms a Professional Advantage

The goal is not simply more equipment. It is a room people can use confidently: walk in, start the meeting, share content, be heard clearly, and focus on the agenda. Let your local partner, CTS, coordinate the cabling, networking, AV, collaboration technology, and support.

Call 410.850.4848 or jnolte@ctsmd.us to plan your conference-room review.

Award-winning, industry-certified, serving businesses for 40+ years... CTS helps you take advantage of technology that moves you ahead. Every month, we explore the latest in Voice, IT, Networks, Managed Services, Mobility, and Collaboration.

Jeff Nolte, President

Call 410.850.4848 or Email

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