KHC's new Loan Origination System (LOS), PowerLender, will have an enhanced security feature, multi-factor authentication (MFA). Rather than just asking for a username and password, MFA will require an additional code to help identify the user. During the login process the user will be prompted to enter a code, received via email, to validate their identity. This process will be repeated every 30 days on private computers. Please add the sender's domain @kyhousing.powerlender.com to your safe senders list to ensure the MFA code does not go to your spam folder.