PKP Inc. Newsletter

Methods and tools for building and leading a learning organization 
Issue 3
September 2017
In This Issue
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Click below for pdf brochures

Contact  Jane Norman for more information. 

Donald M. Berwick, MD founder of IHI and former head of CMS writes:

"The authors of this book provide the necessary tools for health care leaders to build a learning organization that can make the Triple Aim a reality - better patient care, at lower per-capita cost, while learning to improve population health"


Click on image to buy at Amazon





VLE, LMS, eLearning Website   

Please note that our website is now SSL secured. For those who are registered on this site, please bookmark the new URL:

You must use this URL to access the SSL secured site.

Learn more here about: eLearning and VLE/LMS 

Check out our new website! 

Employee Satisfaction vs.  
Employee Engagement:
Are They the Same Thing?
An ADP White Paper

"There continues to be a lot of confusion in the HR industry around employee satisfaction and employee
engagement.  HR professionals have long sought to accurately measure employee satisfaction but,
more recently, the focus has shifted to employee engagement. So is employee engagement just a new
buzz word for job satisfaction? The answer is no. Satisfaction and engagement are two important, yet
distinct measurements that provide valuable and actionable insights into the workforce. The problem
is that too many organizations still view them as one and the same thing. As a result, they may be
missing critical opportunities to foster the kind of workforce engagement that drives innovation,
boosts performance, and increases competitive success."

Click << HERE>> to download the pdf. 

ShareMORE (a trademarked product of PKP) is a user-friendly, cloud-based, Moodle application administered by PKP that provides cost-effective collaborative solutions to organizations of all sizes, especially for small businesses, to increase the efficiency of business processes. ShareMORE provides secure environments that administrators can configure to provide personalized access to documents and other information.

The obvious advantage of ShareMORE is that it can be accessed 24/7 allowing users to get the training done at the user's convenience, and without the need for travel. There are many ways that PKP can incorporate ShareMORE for your business use either on your own Moodle site or within our site.

ShareMore offers an elegant solution for small businesses in the process of establishing their HR policies and training:

We offer a secure site for HR personnel to update & manage online employee handbook, employee training records & certificates, operations manuals, company policies and standard operating procedures. This set-up provides an electronic audit trail as to who has completed reviews of the various material.

Click <<HERE>> to see a short video clip of an example of an HR ShareMore cloud application.

Click <<HERE>> to learn more about the ShareMore Cloud solution for all of your cloud needs.

Contact us to discuss how ShareMORE can benefit your organization.
Jane Norman at
Jesse TreviƱo at
Why Do We Undervalue Competent Management?
by Raffaella Sadunl, Nicholas Bloom, John Van Reenen

In MBA programs, students are taught that companies can't expect to compete on the basis of internal managerial competencies because they're just too easy to copy. Operational effectiveness-doing the same thing as other companies but doing it exceptionally well-is not a path to sustainable advantage in the competitive universe. To stay ahead, the thinking goes, a company must stake out a distinctive strategic position-doing something different than its rivals. This is what the C-suite should focus on, leaving middle and lower-level managers to handle the nuts and bolts of managing the organization and executing plans. 
 Click <<HERE>> to read the article.  
By the way, PKP can assist you in developing competent management through our proprietary methodology. Click on link below to download pdf with more information:
Recommended Reading

If you would like to learn more about the real-world application of strategic thinking and operational leadership, you will appreciate the story of one of the more important architects of the Union Victory in the Civil War, General Montgomery C. Meigs.   
"Meigs respected Sherman, who in turn had great confidence in the quartermaster. It was said that upon receiving one dispatch from Meigs-scratched out in his wretched script-Sherman endorsed it with these words: "The handwriting of this report is that of General Meigs, and I therefore approve of it, but I cannot read it." If Sherman did not completely grasp the complexity of the supply system, he was confident the Quartermaster Quartermaster Department would provide what his men needed. For weeks, Meigs and hundreds of his subordinates worked feverishly to gather and ship food and equipment. In December civilian captains guided steamers and other boats through savage winter storms to Port Royal Harbor, near Hilton Head, South Carolina, the staging area for the refit at Savannah."
Strategic Intelligence: Conceptual Tools for Leading Change 
by Michael Maccoby
Michael Maccoby
"Changes in technology, customer demands, competition, and the social character challenge organizations to innovate and change. How they change depends on their leaders, and their knowledge, and philosophy. To create a better future for organizations and to improve the well being of customers, collaborators and communities, leaders need to be strategic thinkers. This book describes the qualities of strategic intelligence and provides the conceptual tools that equip leaders to improve and transform organizations in the age of knowledge work. These qualities include foresight, visioning, partnering both within and outside the organization, and engaging and motivating collaborators. To develop these qualities, it is necessary to articulate a leadership philosophy and to gain knowledge of systems, variation, personality psychology, and the theory of knowledge. This book uniquely integrates leadership, personality and organization. Michael Maccoby has almost unparalleled experience of working with organizations in a wide variety of contexts. He draws his insights from several disciplines - organization theory, psychoanalysis, anthropology; and from working with distinguished and pioneer thinkers. These include the psychoanalyst Erich Fromm; the systems theorist Russell Ackoff; and management pioneer W. Edwards Deming. A major challenge for leadership today is the transformation of traditional bureaucracies into learning organizations. It can't be done by following formulas or roadmaps. Leaders need the qualities and conceptual tools of strategic intelligence and this book shows them what they must do and provides exercises to develop them." ~ Amazon

 Click << HERE>> to order book.  
Microsoft's CEO Just Gave Some Brilliant Career Advice. Here It Is in 1 Sentence
by Justin Bariso

"Deming hated the word "Expert" and "guru." He usually referred to himself as an "Apprentice, trying to be useful." This article really nails it down." ~ Cliff Norman  
"Don't be a know-it-all; be a learn-it-all."

Click <<HERE>> to read this insightful article.
5S Workshop Integrates Model for Improvement 
5S is (on the surface level) a housekeeping practice, a deep spring clean. Untidy and cluttered workplaces are less productive. However, under the guidance of the System of Profound Knowledge, the deeper aim of 5S is to develop a team member's awareness and responsibility of normal and abnormal conditions in their immediate work area. It enables people to see problems and waste as soon as they surface and facilitates problem solving. 5S creates the environment for continuous improvement and supports many of its methods.

Send an e-mail to Jane Norman for more information and to schedule a 5S workshop for your organization.

Organizational health: A fast track to performance improvement
by Chris Gagnon, Elizabeth John, and Rob Theunissen 

"The central idea underlying our organizational work for the past decade has been that the best way to run a business is to balance short-term performance and long-term health.

Healthy companies, we know, dramatically outperform their peers. The proof is strong-the top quartile of publicly traded companies in McKinsey's Organizational Health Index (OHI) delivers roughly three times the returns to shareholders as those in the bottom quartile-so strong, indeed, that we've almost come to take it for granted."

Time for a check-up? Click <<HERE>> to learn more.
Set Theory
In 2001, Jane and Cliff Norman established PKP Inc. to assist organizations accelerate learning and to adapt quickly to the ongoing challenges occurring in the workplace. PKP assists leaders by engaging them effectively to transform their organization into a collaborative, learning, results-oriented system. To this end, PKP Inc. also develops and maintains a Moodle-based virtual learning environment for use by its clients.
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