Q: When does a client need a Release of Information (ROI) in the system?
A: Every active client in HMIS must have a valid ROI in the system or have their client profile made private. If you are creating the client’s HMIS profile, you will have to answer the ROI question before you can save their profile. If your client is already in the system, they may already have a valid ROI. Before enrolling a client in a new program, it is the responsibility of every agency to make sure the clients has a valid system-wide ROI on file. If the ROI is about to expire soon or they don’t have one, please make sure you get one and upload it into HMIS prior to enrolling them in your project. For more information on how to complete an ROI in the system, please check out our ROI Job Aids.