SEPTEMBER 2023 EDITION
Sponsored by SEW
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The 2024 Awards Season Opens September 1st
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Utility customer service operations of all types, big and small, across the meter-to-cash cycle, are engaged in a lot of hard work. Service expectations have and continue to change. Customers demand a seamless digital experience, high tech tools and systems that integrate disparate data into a 360° view of their service history and offerings, billing and payments, credit, assistance and more.
CS Week’s annual Expanding Excellence Awards recognize and salute the hard work of today’s utilities to make tomorrow’s customer service operations a reality. Two awards types (company and individual) are multiple categories are offered:
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Best CIS Implementation
Innovative in Digital Engagement
Innovation in Field Automation
Innovation in People & Process
Applications Due: 11/30/23
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Distinguished Leader
Rising Star
Nominations Due: 12/15/23
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"Preparation for tomorrow is hard
work today."
- Bruce Lee
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Just opened, the 2024 Awards season has two closing dates, the earlier for Company Applications and the second for Individual Nominations. EEA Manager Shelley Carter stands ready to help with both. Email or call her at 903-357-5011 for tips and assistance.
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CS Week Connect Posts a New Podcast
Season 2 | Episode 3: “Investing in the Future of Energy”
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Spencer Gill
VP, Planning (Asset Mgmt)
Hydro One Networks
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Kerry Hogan
VP, CX
Southern Company Gas
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Julie Lupinacci
CCO
Hydro Ottawa
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With the backdrop of regulatory mandates to reduce carbon emissions and public pressure to transition today’s fossil-fueled energy generation to new, sustainable, environmentally-friendly options, how are electric and gas utilities managing:
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Infrastructure planning and spending?
- Consumer sentiment and expectations?
- Investments in technology tools vs. capital assets?
- Messaging and communications?
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Listen in on this strategic-level panel discussion where Gill, Hogan and Lupinacci describe the “engaged customer” and how important that input and feedback is to utilities as they anticipate, plan, gain funding, communicate and sustain the energy future their customers expect. |
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CS Week Connect is available on your favorite listening platforms (and more!):
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Considering Sponsorship?
Thinking About an Exhibit Booth?
Because marketing dollars are a strategic asset, companies spend them carefully to garner the best ROI and the most “bang for their buck.” CS Week stands ready to make limited budgets stretch and ensure widespread exposure of your company’s name, logo and products/services throughout the CS Week year.
Sponsorships offer lots of benefits including complimentary registrations and the opportunity to present a Sponsor Solution during Conference Workshops. Read about the perks of securing your company’s booth location early. See how to save money and increase your impact. Intensity your brand and product visibility by planning early and letting Shawnna help you make the most of Conference 48 at the Fort Worth Convention Center.
Conference 47 in 2023 featured three Platinum, 22 Gold and 32 Silver-level sponsors. Besides those 57 companies, dozens of others joined them on the Exhibit Hall floor for a total of 124 booths. CS Week was thrilled with this industry partner engagement and looks forward to a comparable or even more robust showing in 2024.
The 2024 Prospectus has recently been posted online. Within those pages, Sponsor/Exhibit Manager Shawnna Ansley provides answers to universal questions and tips for a great Conference experience. Email or call her at 903-821-8648 to kick off your CS Week 2024 engagement.
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Annual Fall Meeting Set to Launch Planning Momentum
Every year for three days in September, four vital groups meet to look in the rearview mirror as they assess the prior CS Week experience and peer - across the horizon and launch planning for CS Week 2024 venues, events and happenings.
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LeadNext Is Looking for its Next Class
- Interested in engaging in a coach-player type educational relationship?
- Want to learn how seasoned utility customer service/supporting IT leaders make subtle and substantive impacts in their organization?
- Does building a team of contacts at other utilities similar or different than yours sound attractive and useful?
- Would others consider you an “up-and-comer” or someone with higher leadership potential?
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If you can answer yes to any of these questions, maybe the 12-month LeadNext program is right for you. Each year, up to 14 applicants join the Program. This summer they are engaged in monthly webinars, and they are looking forward to a site visit to JEA in Jacksonville, FL in October.
Here’s three steps to success:
2. Open the Nomination form (PDF or Digital) and start answering its questions.
3. Talk to your sponsoring executive.
Lisa Collins is ready to share LeadNext participants’ experiences, explain how the Program works, and even connect you with a past/current LeadNext member. Email or call her at 903-821-8675.
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Revisit the Charlotte Conference Experience with Attendees, Vendors |
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To all 2023 attendees, whether you’re a utility professional or an industry partner… thank you for attending CS Week 2023 and making it your destination conference for valuable education and networking opportunities. To those who were unable to join us, we missed you!
Spend a few minutes watching these videos and re-living what made the Charlotte conference so special. Tip: Add a video link to your CS Week 2024 travel/training request and let your approver see and hear the benefits of attending THE premier utility customer service conference from others who made the investment.
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CS Week | 903-893-3214 | info@csweek.org | csweek.org
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