TresTechnologies.com | Email Us: Info@TresTechnologies.com | August 27, 2025

Better Approach | Better Integration | Better Technology

September 2025 Newsletter

 

Welcome to this month’s TRES Newsletter!

We’ve packed this issue with exciting updates, helpful resources, and important reminders to keep your agency running smoothly. From a sneak peek at our upcoming Cruise Import feature powered by Widgety, to a must-watch episode of TRES Unplugged, and an in-depth article on database health and backups, there’s plenty here to support your business. You’ll also find news on industry integrations, upcoming events, and more ways TRES is helping you save time and serve clients better.

 

INSIDE THIS ISSUE:


  • TRES Unplugged | Episode 2
  • Cruise Itinerary Import Made Easy
  • Feature Focus: Document Acknowledgement
  • Lee Rosen on Trade Secrets Podcast 
  • Keep the Ghouls Out of Your Database
  • Pleasant Holidays Live Connect Update
  • Join TRES at Upcoming Events
  • Skip the Fee the Rest of the Year
 

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TRES UNPLUGGED - EPISODE 2

TRES Unplugged | Episode 2 with Mark McCowan & Sheri Selkirk

In our second episode of TRES Unplugged, we sit down with Sheri Selkirk, Chief Customer Officer at TRES Technologies. Sheri wears many hats—leading implementation, product management, and support—and brings a unique perspective on how these areas work together to create a seamless experience for our users. Tune in to hear Sheri share insights from the front lines, talk about the challenges and opportunities of bridging multiple roles, and give a behind-the-scenes look at how TRES continues to put customers at the center of everything we do.

 
 

Cruise Itinerary Import Made Easy with TRES

Coming on September 30th!


We’re excited to announce a new time-saving feature in TRES! Through our partnership with Widgety, you can now quickly import cruise itinerary details directly to your cruise reservation.


No more manual entry—just a seamless transfer of cruise schedules, ports, and sailing details that instantly become part of your client’s trip record. This integration not only saves time but also ensures accuracy, giving your clients the most up-to-date cruise information. 


With TRES + Widgety, you’ll spend less time typing and more time focusing on what really matters: providing exceptional service and unforgettable travel experiences. 


Want to learn more about this feature and TRES?

Click here to schedule a demonstration with a member of our sales team.  

 

TRES: Feature Focus

 
Feature Focus - Document Acknowledgement

Document Acknowledgement


With TRES, you can securely request and track client authorizations—like payment approvals—directly in the system. Watch the video to see how Document Acknowledgement streamlines compliance and adds peace of mind.

Payment Authorization


TRES makes it simple to capture and confirm client payment approvals securely within the system. See how Payment Authorization streamlines your workflow and safeguards transactions.

 

Lee Rosen Featured on Trade Secrets Tech Summit Podcast


Hear TRES Technologies’ own Lee Rosen share insights on innovation, industry trends, and the future of travel technology in this exclusive podcast interview.

Why Backups Matter for TBO and CBW

Business Continuity 


Your agency runs on accurate back-office accounting and client relationship data. But a hardware crash, power surge, or even a simple user mistake could corrupt or delete your databases. Without a backup, your daily operations could come to a screeching halt. 


Data Security 


ClientBase holds personal client information, and Trams stores financial transactions. Losing this data—or worse, having it exposed—can harm your reputation and client trust. Backups give you an extra safety net to keep sensitive information protected. 


Regulatory & Compliance Needs 


Agencies often need to keep records for taxes, audits, or industry regulations. A verified backup means you’ll always have what you need, even if your live system has issues. 


Peace of Mind 


Knowing your TBO and CBW data can be restored quickly lets you focus on serving your clients, not worrying about “what ifs.” 


Best Practices for Backing Up TBO and CBW 


  • Automate Daily Backups: Don’t rely on memory or manual steps. Set up automatic daily backups of your TBO and CBW databases.
  • Single Database Backup: Both TBO and CBW use a single database, so backing up that one file protects everything. 
  • Keep Multiple Generations: Instead of overwriting yesterday’s backup, keep several versions so you can roll back further if needed. Consider archiving one every few months for long-term protection. 
  • Follow the 3-2-1 Rule: Keep 3 copies of your data, on 2 different types of storage, with 1 copy offsite (like a secure cloud service). 
  • Test Your Restores: A backup is only good if it works. Test by restoring to a separate environment. 
  • Secure Your Backups: Use encryption and restrict access—client and financial data is too important to leave unprotected. 
  • Document the Process: Make sure your team knows the who, what, when, and where of your backups, so there are no surprises in an emergency. 


The Easy Button: TRES 


If you’re still on TBO and CBW, backups require planning and discipline. But if you’ve upgraded to TRES, your backups are handled automatically—no extra effort, no risk of forgetting. You get all the protection without the hassle. 


Conclusion 


Your Trams Back Office and ClientBase Windows databases are the backbone of your agency. A solid backup plan protects your client records, financials, and booking history so your business keeps moving forward—no matter what. 


Think of backups as a safety net: something you hope you’ll never need, but can’t afford to live without. And if you’re on TRES, you already have that safety net in place—automatically.

Pleasant Holidays Live Connect Update for ClientBase Users


Pleasant Holidays has informed us that they are making changes to their website booking engine which will render the current Live Connect integration non-functional. This update is expected to take place before the end of the month. 


We have made repeated attempts to work with Pleasant on a resolution and will continue working to identify a long-term solution for ClientBase users. Currently, there is no confirmed development plan or timeline. 

Join TRES at Upcoming Events

Uniglobe Travel Conference – Canada: Join us in Canada from October 24–26, 2025, as we connect with industry leaders and showcase the latest innovations in TRES.

Signature Conference – Las Vegas: We’ll be at The Venetian Resort in Las Vegas, November 10–13, 2025, sharing how TRES is transforming travel technology for agencies everywhere.

Skip the Fee for the Rest of the Year!


IMPORTANT REMINDER FROM THE BILLING DEPARTMENT

 

Notice for U.S. Customers: Starting July 1, 2025, a 3% fee is being applied to credit and debit card payments for Tres products. Avoid this fee by switching to ACH payments. You can update your payment method at the link below.


Thank you for your continued partnership!

 
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