September 3, 2026

Updates to Nova Scotia Health's Executive Leadership Team

Dear colleagues,


Please note the following updates to Nova Scotia Health's Executive Leadership Team:


  • People Services: The search for the new Vice President (VP) is complete, and the successful candidate is Laura Neals. She begins October 13.
  • Operations: Also in October, VP of Operations for Central Zone, Eileen MacGibbon will assume the role of Associate VP, responsible for Eastern Zone Operations – Acute Health Services and the Cancer Care Program.
  • Research: Dr. Jean Shoveller, VP, Research, is retiring in December. More to come on this transition.
  • Postings: The following positions are now posted:
  • VP, Medicine and Quality
  • VP Operations, Central Zone
    

We will continue to keep you informed on more details as they come forth. 


Sincerely,

Nicole

One Person One Record (OPOR) Program Updates

OPOR updates at a glance:



Note: Active network credentials for Nova Scotia Health or IWK Health are required to access links above and below, unless otherwise indicated. More information beneath.

Wave Three News


Register for Training Today

Training is required for CIS access and is essential to your ability to work clinically in the new system when Wave Three goes live. Review Provider Learning Mapping on the OPOR Training Registration Portal to identify your required training, and register yourself for all instructor-led sessions. All prerequisite eLearning must be completed before attending your instructor-led scenario labs. Register now.


Pre-Go-Live OPOR CIS Access: Rules of Engagement

Following completion of classroom training, providers may receive their active OPOR CIS login access in advance of Go-Live on November 14. This early access is provided strictly for the purpose of completing personalization activities.

 

Adherence to the Rules of Engagement is critical to prevent unintended system impacts and protect patient safety. By logging into the OPOR CIS using your credentials at any time before November 14, you acknowledge and agree to follow the Rules of Engagement. Failure to comply may result in the removal of your OPOR CIS access prior to Go-Live. Read the Rules of Engagement.


Risk/Intake Form: A Direct Line to Document OPOR Risks and Issues

Physicians are positioned to see readiness gaps that no one else can catch. Surface OPOR concerns or challenges through the GL3 Risk/Issue Intake Form. (NSH login not required)


The form is the front door into your site’s Incident Management Teams (IMTs). Use this form as soon as you identify a challenge or issue that could affect your ability to be prepared for OPOR: one item per submission (three concerns means three submissions). Do not include any personal or patient information.


Once submitted, your IMT team will develop a plan to resolve, and may be in contact to get more information or close the loop on the proposed resolution.  


OPOR Roadshow Locations in Western Zone

If you work in or are visiting the Western Zone, there’s still time to drop by an OPOR Roadshow and get hands-on experience with the CIS before Wave Three.


  • Yarmouth Regional Hospital: Tues., Sept. 8; 10:00 a.m.–6:00 p.m.
  • Roseway Hospital: Wed., Sept. 9; 9:00 a.m.11:00 a.m.
  • Queens General Hospital: Wed., Sept. 9; 1:00 p.m.3:00 p.m.
     

Stop in to explore the CIS, ask questions and build familiarity with the system ahead of Go-Live. A detailed map of Nova Scotia Health’s hospitals and health centres can be found here. (NSH login not required)


Wave Two News


Central Zone: We Need Your Feedback!

With the clinical information system live across Central Zone and select Mental Health and Addictions Program services since May, Nova Scotia Health’s Implementation Science Team is seeking a quick snapshot of providers’ and clinicians’ experiences to date. This short, voluntary survey takes approximately seven minutes to complete. Responses will remain confidential and will be reported only in aggregate. View and complete the survey here. (NSH login not required)


CIS Support: Start with Your Local Resources  

All changes made within the OPOR CIS are accompanied by a Change Notification, which outlines what has changed, why the change was made and any relevant impacts to users.Physicians are encouraged to bookmark the Change Notifications page and review it regularly to stay informed.


The Change Notifications page can be filtered by impacted audience, allowing you to quickly identify changes that specifically affect physicians and other provider groups.


Medical leadership will continue to highlight and amplify changes that are considered significant or have broad clinical impact; however, providers are responsible for routinely consulting Change Notifications to remain current on changes relevant to their practice.


Remember that other local resources are available, too. If you have a question or run into an issue with the CIS, your local support resources are the best place to start:



If additional support is required, your Division or Department Head can help determine next steps and escalate issues, as needed.


NSH network access is required to access links above unless otherwise indicated.

Novari Access, Training and Resources

Training for Novari Medical Imaging Referral Management (MIRM) and Novari Access to Care (ATC) courses are now open and must be completed by November 13.

 

Private admin access

Before any privately employed physician support staff member can be registered for training or granted access to Novari, both the sponsoring physician and the staff member must sign a Memorandum of Understanding (MOU) outlining the terms and conditions of use.

 

This is the same MOU required to access the OPOR-CIS. If you have already completed this form, no further action is needed. If you have not completed this form, please follow the steps below:


  • Initiate a request for all privately employed staff members involved in either registering patients or supporting physician billings by completing this request form.
  • A request form must be completed for each privately employed staff member requesting access to the CIS and/or Novari.
  • The sponsoring physician will receive a direct link to a Memorandum of Understanding for each privately employed individual who requires access, via DocuSign. These agreements must be signed by both the physician and the private employee. Once the physician has signed their portion of the agreement, a link will automatically be sent to the private employee for their signature.

 

If you have any questions or issues with this process, please contact the Medical Executive Director in your zone or Grayson Fulmer at graysonw.fulmer@nshealth.ca.

 

Novari training supports 


 

If you have any questions, please contact NovariSupport@nshealth.ca. 

Reporting Notifiable Diseases and Conditions

The Health Protection Act requires that the diseases and conditions listed in this document be reported to Nova Scotia Health, Public Health. For more information on case definitions for notifiable diseases in Nova Scotia, please refer to the Surveillance Guidelines here.

'Therapeutic' Falls: Embracing risk, enhancing autonomy and accelerating recovery 

What if preventing every fall isn’t always the best path to recovery?


Join Nova Scotia Health's Frailty and Elder Care Network Council for updates on initiatives improving care for older adults across Nova Scotia Health, and to learn more about ‘therapeutic’ falls.


We are pleased to welcome experts from Toronto Rehab, Canada's largest rehabilitation hospital and part of University Health Network, to discuss the concept of therapeutic falls and share findings from a two-year outcomes review. Together, we'll explore how this innovative approach and implementation toolkit could be adapted for elder care settings. Don’t miss this opportunity to rethink risk, autonomy and recovery.


📅 Date: September 16, 2026

🕚 Time: 3:30 p.m..–5:00 p.m. 

📍 Location: Virtual


Register by emailing
frailty@nshealth.ca.


Toronto Rehab presenters left to right: Dr. Meiqi Guo, Medical Director, Brain Rehabilitation Program; Angie Andreoli, Physiotherapist, Safety & Quality Lead; Danielle Jepson, Program Services Manager, Inpatient Brain Injury Rehab Program

Palliative Care Network: 2025-26 Annual Report

The Palliative Care Network is pleased to share its 2025-26 Annual Report. This two-page infographic highlights key achievements from the past year, made possible through collaborative efforts to enhance palliative care, grief support and workforce capacity.

 

Learn more, access key documents, and explore available resources on the Physician Portal: Palliative Care Network, Palliative Care Network Practice Support Program and Grief Practice Supports webpages.

Operational Excellence (OpEx) Evaluation: Thank You and Next Steps

Shared on behalf of the Implementation Science Team at Nova Scotia Health

 

Thank you to the Nova Scotia Health staff, physicians and leaders who took the time to complete the OpEx Evaluation. The information you shared will help us better understand experiences across the organization and identify opportunities to continue strengthening how we work together.

 

We are now reviewing and analyzing the results and will share a summary of the key themes once that work is complete. Planning is also underway for a second phase of the evaluation, which will help us better understand how experiences and perspectives may change over time.

 

Thank you again for your time, your feedback and your continued engagement in this work.

Accreditation Series: Recording Now Available

The recording of the first Accreditation Learning Series session is now available online. This session, presented in collaboration with Infection Prevention and Control (IPAC), focused on three IPAC Required Safety Practices (RSPs):


  • Cleaning and Low-Level Disinfection of Medical Equipment
  • Improving Hand Hygiene Practices
  • Health Care-Associated Infection Surveillance


Watch the recording here.

Access the slides here.

 

Stay tuned for the next topic in the Accreditation Learning Series.

 

Questions?: Contact the Accreditation Team at accreditation@nshealth.ca or visit the Accreditation page on Compass to learn more (NSH login required).


Upcoming Community Hospital Program and Clinical Webinar Series: Dalhousie CPDME

Dalhousie University's Continuing Professional Development and Medical Education team is pleased to invite you to their Community Hospital Program and Clinical Webinar Series. September offerings include:


  • Treating Depression and Anxiety in Youth with Dr. Chelcie Soroka (Sept. 10)
  • ADHD Management in University Students: Medication Strategies and Academic Success with Dr. Joseph Sadek (Sept. 16)
  • Cervicogenic Headaches with Dr. Edvin Koshi (Sept. 17)
  • Deprescribing in Polypharmacy (in-person) with Dr. Andrew Weseen (Sept. 21)


Learn more and register here.

Physician Learning Opportunities

LEADING THROUGH DIGITAL TRANSFORMATION:

Guiding colleagues through large-scale digital transformation before, during and after go-live.

 

Large-scale digital transformation can affect clinical workflows, roles, routines, decision-making and long-established ways of working across the health system. As we navigate changes and juggle competing priorities, physician leaders may be asked to guide colleagues at different points in the transformation journey including as implementation approaches and local impacts become more immediate.

 

This practical 90-minute workshop will focus on three areas:


Prepare the ground

Quickly orient yourself as a leader, identify the clinical and people impacts that matter most, determine who needs to be engaged, and prepare to lead with clarity, credibility and purpose.


Lead through pressure

Communicate evolving information clearly, build trust quickly, use influence strategically, surface concerns early, and determine what can be addressed locally, what needs escalation and what should be monitored.


Help make change stick

Supporting colleagues as new workflows become the normal way of practicing, reinforce the intended benefits of standardized ways of working, and surface legitimate local issues early to protect patient safety and patient care.

 

Participants will leave with practical physician-focused information, concern-triage, and change-leadership tools they can use immediately.


There are three session dates, each taking place from 5:00 p.m.–6:30 p.m. Note that all sessions include the same content.


NEW registrations links:

 

 

These sessions will be facilitated by Nova Scotia Health's Robin England (Change & Operational Readiness) and Lorie Campbell (Executive Leadership Coach, Medical Affairs).

Managing Conflict: Communication in High-Stress Environments

This practical webinar equips physicians and physician leaders with effective communication and conflict management strategies to navigate challenging conversations, foster collaboration and build stronger relationships in high-stress healthcare environments. It is part of Nova Scotia Health's 2026-27 Medical Affairs Inspired Leadership for Physicians Webinar Series.


📅 Date: September 16, 2026 

🕚 Time: 6:00 p.m..–7:30 p.m. 

💻 Location: Virtual (Zoom)


Register here
Event poster here


This webinar will be lead by Scott Furlotte. Scott is a conflict consultant who currently serves as a faculty member with the Nova Scotia Community College in the School of Health and Human Services and with Acadia University’s Department of Pscyhology. He holds a Master of Science in Business Psychology from the University of Hertfordshire and an undergraduate degree from Harvard University.

Physician Issues Hotline

1-833-876-1724

If you're a physician seeking support for your practice or wishing to provide feedback, please reach out to our hotline. Our dedicated team is ready to assist you.


In the event we're engaged in another call, rest assured your voice message will be promptly addressed within one business day. Your concerns will be directed to the Medical Affairs team and our health system partners for resolution.


Our task force is committed to returning calls and scheduling meetings with practices at mutually convenient times.


Physician Wellness Resources

Wellness resources for physicians have been migrated to an actively monitored page on the Physician Information Portal. You can access it here.


If you have an item to submit, please reply to this newsletter.