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I was in the TSA screening line at Sky Harbor, bracing myself for the scramble of hoisting my overstuffed luggage onto the conveyor belt and removing various items of clothing without taking up too much space or time from the hurried travelers behind me. You know the feeling. It’s not a calming experience.
As usual, the agents managing each lane shouted instructions to people moving through, getting louder as they competed with chatter, intermittent announcements from the airport loudspeaker, dull thuds of bins being stacked, and the whir of industrial fans.
But not the agent in my lane. She did something completely different.
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