A short time ago, I spent a couple of nights at a timeshare resort while on a business trip to Florida. A major snowstorm was forecast for my home state of Connecticut, and it looked like I might be stranded. Would I be able to spend an extra night if I couldn't get out?
During the first day I was there, I had two messages from Owner Services wanting to know if everything was OK, if I needed anything, and to inform me of upcoming activities. What I wanted, to the exclusion of everything else, was to know whether there was availability for one more night. I called the extension labeled "Owner Services" and asked them. They transferred me to another location where an automated system told me to enter my owner number. When I couldn't, I was disconnected.
I decided to go to the Owner Services desk in the lobby, but the line was long and I had a meeting. A few hours later, I happened to be in my unit when I received Call #3 from Owner Services, asking if there was anything I needed. When I asked them my one burning question, they said they couldn't help with that, and didn't have any suggestions as to who might. But had I heard about the welcome party in the clubhouse?