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What You Need To Know
ECP will be deploying ServiceNow beginning Wednesday, August 2nd. ServiceNow is a cutting-edge enterprise service management platform that automates routine work tasks and will soon replace service request emails to the IT Helpdesk. The service team will have more time to answer questions, resolve requests and provide exceptional support to all departments.
All IT tickets prior to 08/02, sent via the IT Helpdesk email, will continue to be managed with our current process. Only new IT incidents should be entered in the ServiceNow portal.
What You Need To Do
To prepare to use the ServiceNow platform, review the attached ServiceNow Playbook which includes training on how to log in, create an incident, request a password reset or account unlock and check ticket status.
ServiceNow Playbook
ServiceNow Playbook for CVP Teammates only
What Happens Next
On August 2nd, ServiceNow will be available to ECP users within Microsoft 365. If you have not yet migrated to Microsoft 365, the ServiceNow portal will be unavailable with the exception of CVP. Use the new email address servicenow@eyecare-partners.com and phone until migrated. New tickets can not be initiated with the current IT email address. As we continue to migrate users, we will simultaneously rollout the ServiceNow playbook for training.
If you experience an immediate logout message, contact servicenow@eyecare-partners.com. The team will ensure that your ServiceNow credentials are corrected.
Network/E360 or other practice management system outages that require immediate attention should be called into the IT Helpdesk to ensure the highest priority and quickest resolution.
We are excited about this change and appreciate your attention to this company-wide implementation.
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