The AGO's new database and website officially went live in mid-October 2024. If you haven't already, you can visit the site at www.agohq.org.

After you've had a chance to look around, you will want to set up your new username and password to take advantage of all the new functionality. (Your previous ONCARD username and password are not compatible with the new system.)

And, if you are a member who renews on July 1, you'll definitely want to set up your new username and password soon, to make that process easier.

Here are a few simple steps you can follow:

1. Go to www.agohq.org. You will see a link in the gray navigation bar at the top of every page to SIGN IN. Click on that link.

2. You will then be taken to the SIGN IN screen. Because your account has not been set up, click on the link FORGOT PASSWORD first. (Your previous ONCARD credentials are no longer active.)

3. On the next screen, you will request to RESET PASSWORD. Enter the email address associated with your AGO membership and you will be emailed a link to begin this process.

If you do not remember that email, please contact AGO headquarters at (212) 870-2310 during business hours or email info@agohq.org.

4. If you entered the correct email address on file, the system will generate an email with a link to reset your password. This email will come from agoadmin@agohq.org. If you do not receive an email in your inbox within a couple of minutes, be sure to check the junk or promotions folders in your email program.

5. Clicking that link in the email will take you to a new page to reset your password. For security and the protection of your personal information, your password must include a minimum of 10 characters, including at least one capital letter (ABC), at least one number (123), and at least one special character (!@#).

6. Once you have successfully reset your Password, you can SIGN IN. Enter your Username (account email) and new Password to access your personalized member experience on the new AGO website.

If you have saved previous sign in information or your browser is set to fill these fields automatically, you may need to delete this information first.

7. You will know you have been successfully logged in by referring to the gray navigation bar at the top of each page. You should see a personalized greeting. If you click on your name, you will be taken to your MEMBER ACCOUNT and can then personalize your member profile.

8. You are now ready to personalize your MEMBER ACCOUNT. Click on the pencil icons to upload an optional photo and update your personal information. On the left is a menu that allows you to create an ABOUT ME profile, review your past PARTICIPATION, set PREFERENCES for email and other functions, and access the links to take advantage of MEMBER BENEFITS, such as discounts on music and software purchases.

9. When you're finished, you can always SIGN OUT by clicking the link on the gray navigation bar at the top of every page.

We know there is a learning curve that comes with the introduction of any new technology, especially a cutting edge, fully integrated website and database like this.

If you have any questions or difficulty, don't hesitate to contact us at (212) 870-2310 during business hours or email info@AGOhq.org. You can also contact our Membership & Information Technology Coordinator Daniel McCaffrey directly at dmccaffrey@agohq.org with tech support questions.