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Michelle's Manager Memo
A Message from Your Community Manager
2027 Budget Board Work Session: The next ShadowGlen Board work session for the 2027 budget is on Monday, October 5th at 6:30 pm and will focus on Deferred Maintenance Projects for next year. It will be held both in person and virtually via Zoom webinar. The goal is to finalize the 2027 budget by October 31, 2026. Click here to register to listen in on the 5th.
Next Board Meeting – October 26th at 6:30 pm: The next ShadowGlen Residential POA Board Meeting will be held in person at the Amenity Center and virtually via Zoom. Click here for your registration invitation if you cannot attend in person.
Stone Veneer Repairs at Stonebridge Monument: The Board approved the Meraki proposal to repair the stone veneer on the Stonebridge monument located at Pecangate Way at ShadowGlen Trace. This structure will need replacement stones and concrete blocks added to bring the monument back to its original look.
Parking Lot Pole Lighting: The Board approved retrofitting the amenity center parking lot pole lights with double-head adjustable LED pole-head assemblies on existing three poles. This project will enhance visibility for residents in the evenings when visiting the clubhouse.
New Pest Control Company: The Board approved switching pest control companies from ABC Pest Control to Orkin Commercial Services. This will increase insect control services to once a month as well as provide improved rodent station devices for a less expensive monthly charge.
Fourth Quarter Assessment Due October 1st: Fourth Quarter Assessment statements have been sent out to all owners. This final 2026 assessment is due on October 1, 2026, in the amount of $240.00. Owners have a grace period of 30 days to make sure payments are received, so any account with a remaining balance as of October 31st will receive a $25 late fee and a $25 Delinquency Administrative Fee.
How do I pay my assessments? Below are the various options CCMC offers to pay your assessment. Whichever method you choose, be sure you include your six-digit account number to ensure the proper application of your payment. Your account number can be found printed on your annual statement, and if you have any questions, you can contact the CCMC team at shadowglentx@ccmcnet.com or 512-278-8810, or contact CCMC’s customer service team at 480-921-7500 or via email at customerservice@ccmcnet.com
~ New Resident Portal (Single Sign-On for Electronic Payments) - Recommended - While all of the previous payment options you used are still available to you, with CCMC's brand new resident portal, you can set up single sign-on (SSO) with Western Alliance Bank (also known as Alliance Association Bank or AAB) to make payments, view your account balance, and access community information all in one place! After activating SSO, you can set up all of these payment types directly from the portal:
· Recurring ACH Payments
· One-time and recurring electronic check payments
· One-time and recurring credit/debit card payments
Click here to access the new resident portal and visit the resident portal page to access how-to guides for creating your account, paying and viewing your account balance, and more. Alliance Association Bank charges a $2.95 fee per transaction for the use of a one-time eCheck payment. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. CCMC and AAB are not related companies. Even though single sign-on will allow you to make payments through AAB from the ShadowGlen resident portal, to comply with privacy laws, we do not share personal information, nor does CCMC have access to your recurring payment profile.
~ Previous Online Payment Options Through AAB - If you decide not to register for an account in the new resident portal and activate single sign-on for paying your assessment, you can still make the following payment types directly through Western Alliance Bank (also known as Alliance Association Bank or AAB):
· Recurring ACH Payments
· Recurring Electronic Check Payments
· One-Time Electronic Check & Credit/Debit Card Payments
Please note that these options require signing in directly to the previous AAB payment system here. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. CCMC and AAB are not related companies. To comply with privacy laws, we do not share personal information, nor does CCMC have access to your recurring payment profile.
~ Individual Bill Payment Services - If you are using a bill payment service through your bank or a third party, please review your account number and update the remittance address to: ShadowGlen POA c/o CCMC Processing Center, PO Box 93327, Las Vegas, NV 89193-3327. Many bill payment services remit electronically, and the correct account number is essential for proper posting. If your assessment has changed, you must also update your account information with your financial institution.
~ Pay By Mail - When paying by mail, make checks payable to ShadowGlen POA, and make sure you include your account number on your check. Send your payment along with your statement stub to: ShadowGlen POA c/o CCMC P.O. Box 93327 Las Vegas, NV 89193-3327
~ In Person - Payments may be made by personal check, money order, or cashier's check (made out to ShadowGlen RPOA) at our office during business hours: Monday - Friday, from 9 am - 5 pm. For your convenience, you may also place your payment in the secure drop box located outside the office behind the column.
E-Statements - In order to save time and money and eliminate paper, you can sign up for Electronic Statements. Simply go to https://ccmcnet.opt-e-mail.com/signup or call 1-866-244-2262 to sign up.
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