Patient Satisfaction Tip of the Week

Tip #12: Share Success with Your Staff Remember Tip #10 when we said Happy Staff=Happy Patients? Success stories are a great way to boost staff morale. Use staff meetings as an opportunity to discuss patient satisfaction. Share success stories Discuss positive examples of handling patient complaints or issues Review practices even if they seem like common sense, such as knocking before entering an exam room

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

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L.A. Care Health Plan , a public entity serving Los Angeles County