Final Mile used to mean the delivery of small packages via UPS and FedEx
to residential neighborhoods and urban addresses. Now it means the delivery of almost anything ordered online from exercise equipment to patio furniture
to complete bedroom sets. With the increase in the size of products comes added complexity and challenges. While consumers are conditioned to expect everything they order online will arrive with typical overnight ease, Final Mile deliveries are often more expensive and more difficult. They require
additional labor, tools, and equipment (trucks with lift gates and dollies, etc.) and crews with specialized experience in moving and assembly. There is constant friction between the consumer, the seller, and the carrier over who should pay for this ‘White Glove’ service, leaving many carriers struggling to maintain operating margins.