Shopper Newsletter
July 2017
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Beware of Scams
Always go to the
MSPA
website to make sure you are dealing with a legitimate company. Scammers are using our logos, names, even using our official site info, to appear legit. Beware of anything that looks suspicious. Red Flags: Receiving Payment or Somebody Offering payment before you've conducted a shop. Anybody asking you to deposit checks, make a deposit, or wire money.
- We will never send you a check. Our Company {Mystery Shopper Services, BMA, and Customer 1st}, pay by pay-pal only. Any other form of payment is not from us.
Scammers/Hackers use "spoofing" sites to steal your identity. Basically, it's a shadow copy of the true website.
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We are: Mystery Shopper Services, BMA, and Customer 1st.
You can check our legitimacy by visiting the
MSPA
website. We are listed as one of the MSPA "Member Companies", under "Business Evaluation Services"
To be a member, there is an extensive form that's filled out and fully verified by the MSPA. Some things included are:
- Proof of Business (i.e. articles of incorporation, insurance records, or business license)
- Three client references (complete with company name, contact name, email and phone number.)
- List of all business owners.
We also agree to the MSPA-NA Code of Ethics and Professional Standards.
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Scheduling Tips
Always make sure you are keeping track of your assignment dates, as getting them evaluated on those dates is always very important. We cannot allow extensions as a lot of our shops have large amounts of days that have to be skipped in between each shop and we run out of dates in the month.
Please do not complete your shop on a different date than assigned. If you shop on a different date you shop will be declined.
Please do not take anybody under 21years of age, with you on evaluations that involve alcohol.
Do not take children with you on any evaluation where it specifically states in the overview you cannot.
If you do not see a note stating you cannot bring children, please use your best judgement. If you feel that the children or people that go along with you during a shop will be a distraction we strongly suggest not to take them.
If the client reaches out to us stating any person was a distraction during your shop, and they did not get a fair evaluation due to that, your shop would be declined.
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Quality Control Tips
Sometimes a restaurant client will want a comparison of another restaurant in the area. When making these comparisons please be sure that the restaurant is similar in nature. Comparing a sit down restaurant with a fast food restaurant is not what the client is looking for.
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After turning in a report please be sure to check your emails, spam folders, and ISS alerts. Editors send requests for more detail, clearer receipts, questions, etc. through these channels.
If you ever have a question about a shop that was returned to you, please feel free to contact the editor by phone or email. Editors are here and happy to help you.
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