Some businesses have experienced customers entering their business without a face mask. Staff have been unsure of what to do after reminding the customer to wear a mask, and the customer claims that they are medically exempt from wearing a mask...
Both the Santa Cruz County Health and California Health Orders allow for face mask exemptions for those deemed medically exempt.
With the health & safety of staff and other customers in mind, it's a judgement call for the business to make to decide how to safely accommodate the customer without a mask, or flat out refuse service.
Please refer to
in the Santa Cruz County Health Order:
We are happy to work with you to discuss this issue and come up with creative solutions for your specific business.