We understand the challenges you face when your patients miss their appointments either by short notice cancellation or failing to appear for a scheduled appointment.
We recommend you establish a missed appointment office policy that applies to all patients in your practice. The policy should indicate the number of missed appointments you allow before dismissal from your practice. Best practice suggests you advise your patients of this policy at their first visit and ask them to sign an acknowledgment of the policy.
When your ODS patient misses an appointment we suggest you contact the member to reschedule and also notify ODS customer service of the missed appointment by completing and submitting the ODS Missed Appointment form. ODS Customer Service will contact the member to educate them on the importance of keeping appointments and the expectation to provide advance notice of cancellation.
If your patient violates your missed appointment policy and you elect to dismiss, you must send a letter of dismissal to your patient informing them of the dismissal. A copy of the dismissal letter accompanied by your office policy and any additional supporting documentation should be submitted to ODS customer service
.
ODS customer service will help the member find a new dentist and will also track future missed appointment history that may ultimately result in dismissal from the ODS OHP plan.
Click
here
for a copy of the missed appointment form.
Mail to 601 SW 2
nd
Ave Portland, OR 97204, fax 503-952-5259, email
[email protected]