Image of Clairmonte Cappelle
Clairmonte Cappelle, Executive Director

In the last issue of Sound Advice , I shared our intentionality at aligning our risk management work with our Agency’s END through the program’s Pathway to Change initiative. In this issue, I continue that discussion with a focus on the Stakeholder Experience, one of four areas that make up our Pathway to Change. I’ll address the other three (3) components in future issues.

The Stakeholder Experience component of our Pathway to Change initiative aims to create a consistent, quality experience for school districts, injured workers, and providers. We’ve made a concerted effort at soliciting feedback from our school districts and injured workers through surveys which we recently launched and will be administering on a periodic basis to gauge experience and satisfaction with our services. This will inform changes in service delivery where appropriate
Injured Workers
 
Our approach to a consistent, quality experience for injured workers is rooted in an advocacy model.